20 publicaciones de empleo destacadas de service desk en miguel hidalgo, dif (¡Están contratando!)

Service Desk Agent
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Mantenimiento
20h
IT Service Desk Associate III
Conduent de Mexico S.A. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Sin título de educación superior
Gerente de Riesgos IT (Programa Core Crédito)
Acute Talent —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Servicios financieros
Postulación rápida
Gerente Operativo de Soporte y Operación – Core Bancario (Crédito-Tarjetas)
Acute Talent —Ciudad de México, CDMX
- Tiempo completo
- Español
- Monitoreo de pacientes
- Inglés
Postulación rápida
Experience Management Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
- SQL
Guest Experience Specialist
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
6d
Ciudad de Mexico | Customs Brokerage - Operations Manager
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Administración de personal
Postulación rápida
14d
Ciudad de México | Glosador - Customs Brokerage
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Banamex- Markets Product Specialist - C11 - CIUDAD DE MEXICO
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Matemáticas
1d
Driver Success Specialist
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Licenciatura
- Sin título de educación superior
Software Engineer, Platform Experience
Siena AI —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- SQL
- JavaScript
Senior Strategist, AdTech (MX)
Cybba —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida
HiL Interface Engineer
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Licenciatura
2d
Analyst (Consulting)
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
Housekeeping Supervisor
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- POS
23h
Software Developer
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Senior Software Engineer, Core Experiences - Mexico City, Mexico
Speechify —Ciudad de México, CDMX
- Home Office (Desde casa)
- Java
- JavaScript
Pricing Revenue Management - Vice President
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
Manager, Paid Media
Brainlabs —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Liderazgo
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida

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Service Desk Agent

Cognizant -
Colonia Polanco, CDMX

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Información del empleo

Tiempo completo
Hace 20 horas

Cualificaciones

Cifrado
Mantenimiento

Descripción completa del empleo

Job Summary
Serve as a technical lead in desktop support providing expert guidance on incident resolution problem analysis and service enhancements for a hybrid workforce. Collaborate with cross functional teams to ensure stable secure and efficient end user computing environments. Apply strong troubleshooting skills to reduce downtime and improve colleague productivity while aligning with enterprise standards and compliance policies.

Responsibilities
Lead end user incident resolution for desktop laptop and peripheral issues to minimize downtime and sustain high levels of colleague productivity in a hybrid work environment.
Provide advanced troubleshooting for operating systems standard office suites collaboration tools and approved business applications to quickly restore normal service.
Oversee remote support activities using approved remote assistance tools to diagnose and correct issues for colleagues working from multiple locations.
Coordinate with infrastructure network and application teams to resolve complex cross domain problems that impact end user devices and services.
Document resolution steps and recurring issues in the knowledge base to enable faster future incident handling and consistent service quality.
Implement standard images configuration baselines and patch deployments for desktops and laptops to maintain security and compliance while reducing configuration drift.
Monitor incident tickets queues and service metrics to identify trends and prioritize improvements that enhance service levels and user satisfaction.
Guide junior support analysts by sharing technical insights and recommended approaches that improve first contact resolution and technical depth within the team.
Collaborate with procurement and asset management teams to support device lifecycle activities including onboarding refresh and decommissioning of hardware assets.
Perform root cause analysis for high impact or recurring incidents and propose corrective actions that prevent reoccurrence and strengthen platform stability.
Coordinate testing and validation of new desktop releases security agents or productivity tools before broad rollout to ensure compatibility and user readiness.
Engage with business stakeholders to understand changing requirements and translate them into practical desktop configurations and support procedures.
Ensure adherence to enterprise security standards by validating endpoint protection configurations encryption status and secure configuration of local services.

Qualifications
Possess hands on experience in desktop support across at least four years including installation configuration and maintenance of end user devices in structured environments.
Demonstrate strong knowledge of widely used desktop operating systems office productivity suites collaboration platforms and endpoint protection tools.
Exhibit proficiency with remote support utilities ticketing platforms and monitoring tools used to deliver timely assistance in a hybrid operating model.
Apply fundamental understanding of network basics such as addressing name resolution and connectivity checks to support end user troubleshooting.
Show familiarity with domain based environments including user profiles group policies and access permissions to resolve account and device access issues.
Communicate clearly and empathetically with colleagues at all levels to gather accurate issue details explain technical findings and promote user confidence.
Display analytical thinking and structured problem solving capabilities that enable efficient diagnosis of symptoms and implementation of durable fixes.
Maintain an organized and methodical approach to ticket management documentation and follow up to ensure closure quality and traceability.

Certifications Required
Preferred certifications include CompTIA A plus or Microsoft Certified Modern Desktop Administrator Associate or equivalent vendor credentials.

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service desk empleos en miguel hidalgo, dif

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Quiero recibir la alerta de empleo más reciente para service desk en miguel hidalgo, dif

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