13 publicaciones de empleo destacadas de service desk en tacubaya cdmx (¡Están contratando!)

Service Desk Agent
Cognizant —Colonia Polanco, CDMX
- Tiempo completo
- Trabajo híbrido
- Mantenimiento
19h
Service Desk Bilingüe
Multicont —Tlalpan, CDMX
- $30,000 a $35,000 por mes
- Aplicaciones en linea
- Bilingüe
- Informática
- Ingeniería
- Estacionamiento gratuito
Postulación rápida
Support Engineer, Associate
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Licenciatura
- Presencial
IT Service Desk Associate III
Conduent de Mexico S.A. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Sin título de educación superior
Banamex- Markets Product Specialist - C11 - CIUDAD DE MEXICO
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Matemáticas
1d
Senior Strategist, AdTech (MX)
Cybba —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida
Analyst (Consulting)
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
Software Developer
Edenred —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Senior Software Engineer, Core Experiences - Mexico City, Mexico
Speechify —Ciudad de México, CDMX
- Home Office (Desde casa)
- Java
- JavaScript
Manager, Paid Media
Brainlabs —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Liderazgo
HiL Interface Engineer
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Licenciatura
2d
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
Technical Support - Help Desk
Teva —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
4h

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Asesor telefónico atención a clientes
BUSCA TALENTO —San Pedro de los Pinos, CDMX
Disponibilidad para trabajar fines de semana (descanso rolado sábado o domingo). Experiencia mínima de 2 años en atención a clientes vía telefónica.
$12,400 por mes
Postulación rápida
Operador telefónico atención a clientes
BUSCA TALENTO —San Pedro de los Pinos, CDMX
Disponibilidad para trabajar fines de semana (descanso rolado sábado o domingo). Experiencia mínima de 2 años en atención a clientes vía telefónica.
$12,400 por mes
Postulación rápida

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Service Desk Agent

Cognizant -
Colonia Polanco, CDMX

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Información del empleo

Tiempo completo
Hace 19 horas

Cualificaciones

Cifrado
Mantenimiento

Descripción completa del empleo

Job Summary
Serve as a technical lead in desktop support providing expert guidance on incident resolution problem analysis and service enhancements for a hybrid workforce. Collaborate with cross functional teams to ensure stable secure and efficient end user computing environments. Apply strong troubleshooting skills to reduce downtime and improve colleague productivity while aligning with enterprise standards and compliance policies.

Responsibilities
Lead end user incident resolution for desktop laptop and peripheral issues to minimize downtime and sustain high levels of colleague productivity in a hybrid work environment.
Provide advanced troubleshooting for operating systems standard office suites collaboration tools and approved business applications to quickly restore normal service.
Oversee remote support activities using approved remote assistance tools to diagnose and correct issues for colleagues working from multiple locations.
Coordinate with infrastructure network and application teams to resolve complex cross domain problems that impact end user devices and services.
Document resolution steps and recurring issues in the knowledge base to enable faster future incident handling and consistent service quality.
Implement standard images configuration baselines and patch deployments for desktops and laptops to maintain security and compliance while reducing configuration drift.
Monitor incident tickets queues and service metrics to identify trends and prioritize improvements that enhance service levels and user satisfaction.
Guide junior support analysts by sharing technical insights and recommended approaches that improve first contact resolution and technical depth within the team.
Collaborate with procurement and asset management teams to support device lifecycle activities including onboarding refresh and decommissioning of hardware assets.
Perform root cause analysis for high impact or recurring incidents and propose corrective actions that prevent reoccurrence and strengthen platform stability.
Coordinate testing and validation of new desktop releases security agents or productivity tools before broad rollout to ensure compatibility and user readiness.
Engage with business stakeholders to understand changing requirements and translate them into practical desktop configurations and support procedures.
Ensure adherence to enterprise security standards by validating endpoint protection configurations encryption status and secure configuration of local services.

Qualifications
Possess hands on experience in desktop support across at least four years including installation configuration and maintenance of end user devices in structured environments.
Demonstrate strong knowledge of widely used desktop operating systems office productivity suites collaboration platforms and endpoint protection tools.
Exhibit proficiency with remote support utilities ticketing platforms and monitoring tools used to deliver timely assistance in a hybrid operating model.
Apply fundamental understanding of network basics such as addressing name resolution and connectivity checks to support end user troubleshooting.
Show familiarity with domain based environments including user profiles group policies and access permissions to resolve account and device access issues.
Communicate clearly and empathetically with colleagues at all levels to gather accurate issue details explain technical findings and promote user confidence.
Display analytical thinking and structured problem solving capabilities that enable efficient diagnosis of symptoms and implementation of durable fixes.
Maintain an organized and methodical approach to ticket management documentation and follow up to ensure closure quality and traceability.

Certifications Required
Preferred certifications include CompTIA A plus or Microsoft Certified Modern Desktop Administrator Associate or equivalent vendor credentials.

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service desk empleos en tacubaya cdmx

Service Desk Agent

Service Desk Bilingüe

Support Engineer, Associate

IT Service Desk Associate III

Banamex- Markets Product Specialist - C11 - CIUDAD DE MEXICO

Senior Strategist, AdTech (MX)

Analyst (Consulting)

Software Developer

Senior Software Engineer, Core Experiences - Mexico City, Mexico

Manager, Paid Media

HiL Interface Engineer

IT Service Desk Agent

Technical Support - Help Desk

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