Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
One of the pillars of our North American division is spread across four different sites in Mexico, where a blend of manufacturing and fabrication occurs. At each location, we pride ourselves on exemplary safety and employee-first standards, pioneering production processes to be best in class. Our focus on quality and growth makes us an employer of choice and helps us maintain our culture of excellence.
Position Overview
Process, research, and resolve exceptions relating to customer invoices and payments. Ensures all credit and accounts receivable responsibilities are executed according to established policies and procedures in an efficient, timely, and accurate manner. Provides ongoing support to dealers and internal customers and identifies and implements process improvement opportunities.
This position requires full professional fluency in English, with a strong emphasis on verbal communication skills to ensure effectiveness in customer phone interactions related to collections and account resolution.
What you'll do
- Review hold list of customer orders and release per policy.
- Process payments on pre-paid accounts.
- Contact open-term customers that are past due via phone and email to secure outstanding balances and resolve any issues or concerns.
- Alert Supervisor of any accounts that need credit limit adjustments and communicate decisions to customers.
- Clear invoices with payments.
- Utilize reporting tools to run A/R Aging each week.
- Provide exceptional customer service.
- Answer all voice-mails in a timely manner and respond to all customer inquiries.
- Notify customers of unused credit balances and duplicate payments.
- Identify and implement process improvements.
- Participate in special projects as assigned.
Who you are
- High school diploma or equivalent is required.
- Associate's or Bachelor's degree in Accounting, Finance, or Business Administration is preferred.
- Previous EPIC experience is highly desired.
- Fluent in English with strong verbal and written communication skills; must be able to communicate confidently and clearly with customers over the phone to collect payments and address account issues.
- Proficient in use of ERP-based receivables software.
- Knowledge of the principles of credit and accounts receivable collections.
- Proficient in Microsoft Word and Excel.
- Excellent customer service skills.
- Ability to establish and maintain effective working relationships.
- Strong problem resolution skills.
- Excellent time management and organizational skills.
- Ability to work independently with limited supervision; must be self-motivated and able to adapt quickly in a dynamic, changing environment.
- Demonstrate initiative in seeking information and resolving issues.
- Exhibit professional conduct in difficult and stressful situations.
What's in it for you?
- Competitive compensation package including annual bonus
- Generous benefits package including major medical expenses and life insurance
- Vacation days
- Vacation premium
- Paid time off
- Christmas bonus
- Food vouchers and cafeteria service
- Savings fund
- Career developmental opportunities
- A company culture that prioritizes internal development
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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