17 publicaciones de empleo destacadas en enablement implementation (¡Están contratando!)

(Internal Recruitment) - AI Operations Manager, Helpshift Care AI
Keywords Studios —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
Postulación rápida
8h
Lead AI Engineer
Corning —Obispado, N. L.
- Azure
- Informática
- Inglés
6d
PRODUCT MANAGER III - DOWNSTREAM 1
TE Connectivity —Edo. de México
- Maestría
- Licenciatura
- Disponible para viajar
- Plan de adquisición de acciones empresariales
SAP WM Consultant
Capgemini Sogeti —Aguascalientes, Ags.
- Administración de personal
- Inglés
7d
Sr Advanced Cloud Developer (Azure & Python)
Honeywell —Azcapotzalco, CDMX
- Tiempo completo
- Azure
- DevOps
- Inglés
Technical Architect
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Liderazgo
- Permiso de maternidad y paternidad
Salesforce Developer - Affirmative Action Vacancy for Women
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- JavaScript
- HTML
VLSI Frontend CAD Applications Engineer
North American Production Sharing —Tijuana, B.C.
- Doctorado
- CAD
- Maestría
Postulación rápida
14h
Brand Activation Manager
Pernod Ricard México S.A de C.V —Cuauhtémoc, CDMX
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida
Implementation Consultant
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- ERP systems
Postulación rápida
5d
Senior Curriculum Developer
Teradata —México
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Licenciatura
Postulación rápida
Adoption Strategist - LATAM
ElevenLabs —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
13d
Director of Talent Acquisition and People Operations
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
- Licenciatura
- Reclutamiento
- Negocios
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Cybersecurity or IT Security Engineer (Associate) - (CrowdStrike Training Program) - Remote (Mexico)
Echelon Risk + Cyber —México
- $23,000 a $28,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- Inglés
- Permiso de maternidad y paternidad
- Seguro de vida
Postulación rápida
FBS - MarTech - Senior Marketing Automation
Capgemini —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- SQL
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Sales Solutions Engineer
Spekit —México
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
Postulación rápida
Director of Talent, Hiring & People Ops
Hadley Designs —México
- Tiempo completo
- Home Office (Desde casa)
- Licenciatura
- Recursos humanos
- Negocios
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
22h

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(Internal Recruitment) - AI Operations Manager, Helpshift Care AI

Keywords Studios -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 8 horas

Cualificaciones

Francés
Atención al cliente
Gestión de cuentas

Descripción completa del empleo

This opportunity is available across all Player Engagement locations and is intended for internal hiring only.

French translation of the job description will be available soon.

Role Overview

As Keywords continues to expand its AI capabilities across Player Engagement, the AI Operations Manager role will play a critical part in helping clients adopt, launch, and scale Helpshift Care AI successfully.

This is a high-impact opportunity for operators who want to be close to the future of player support. The role sits at the intersection of Operations, Client Success, Product Adoption, Automation Strategy, and Commercial Growth. AI Ops Managers help turn client interest into real use cases, guide Care AI launches from planning through go-live, and ensure the solution continues to deliver measurable value after launch.

This role is not just about managing implementation. It is about helping shape how Keywords brings AI into the support experience while protecting quality, player trust, and client confidence.

What are we looking for?

Communication

Proactively engage with clients to understand their goals, concerns, and operational needs throughout the Care AI lifecycle.
Conduct regular check-ins, business reviews, and post-launch assessments to evaluate adoption, automation performance, client satisfaction, and expansion opportunities.
Develop and deliver client-facing onboarding materials, enablement sessions, launch plans, and operational guidance.
Serve as a trusted resource for both technical and non-technical stakeholders by explaining AI capabilities, operational considerations, and best practices in a practical way.

Analytics

Monitor key performance indicators including automation rate, resolution quality, containment, escalation patterns, player experience, and operational impact.
Use data to identify where Care AI is performing well, where improvements are needed, and where additional operational or product support may be required.
Provide reporting and insights on pipeline movement, launch status, risks, opportunities, and client outcomes.
Analyze support workflows, ticket trends, knowledge bases, and client pain points to identify automation opportunities.

Business

Lead the onboarding process for clients adopting Helpshift Care AI, from discovery through go-live and hypercare.
Partner with client stakeholders and internal teams to define launch scope, success criteria, workflows, escalation paths, knowledge readiness, and reporting expectations.
Work closely with Sales, Account Management, Client Success, and Operations to identify where Care AI can deliver meaningful value.
Support discovery conversations by translating client pain points into practical and achievable AI use cases.
Build value propositions and operational recommendations that help drive Care AI adoption.
Capture client feedback, operational learnings, and launch insights to improve Care AI capabilities over time.

Leadership

Partner with Product, Solutions, Operations, and Platform teams to identify enhancements, address gaps, and prioritize improvements based on client needs.
Define, document, and continuously improve AI Ops processes across qualification, onboarding, launch, hypercare, and BAU support.
Create scalable playbooks, templates, best practices, and governance routines that make Care AI adoption more consistent and repeatable.
Develop and conduct training for internal teams and clients on Care AI use cases, launch requirements, success measures, and operational best practices.
Help build AI fluency across the organization by making complex concepts practical, approachable, and tied to real client outcomes.

Requirements

You'd be a great fit for this role if you have:

Proven experience working with clients, operations teams, or customer success teams to understand needs, solve problems, and deliver measurable outcomes.
Strong ability to partner with both technical and non-technical stakeholders, including clients, Sales, Account Management, Product, Operations, and Support teams.
Comfortable navigating client conversations where requirements may be unclear, evolving, or still being discovered.
Strong communication skills with the ability to explain AI capabilities, operational trade-offs, risks, and opportunities clearly.
Ability to analyze support workflows, ticket trends, knowledge bases, and client pain points to identify automation opportunities.
Strong organizational skills with the ability to manage multiple accounts, priorities, and workstreams simultaneously.
Experience creating processes, playbooks, training materials, reporting views, or operating rhythms that help teams scale consistently.
Analytical mindset with the ability to interpret performance data, identify trends, and recommend practical improvements.
Problem-solving mentality with a bias toward action, ownership, and continuous improvement.
Comfortable working in a fast-moving environment where AI capabilities, client expectations, and internal processes continue to evolve.
Genuine interest in AI, automation, player support, and the future of customer experience in gaming.
Passion for helping clients succeed while protecting the quality, tone, and trust of the player experience.

Nice-to-haves

Experience with AI-powered products, automation programs, or digital transformation initiatives.
Familiarity with Helpshift, customer support platforms, CRM tools, or customer engagement technologies.
Experience in gaming, player support, customer operations, or customer success environments.
Exposure to implementation, onboarding, change management, or technology adoption programs.
Experience supporting enterprise clients or strategic accounts.
Passion for AI innovation and the future of player engagement.

What Success Looks Like

Clients successfully move from interest to adoption, from adoption to launch, and from launch to measurable value.
Care AI launches are well-planned, well-executed, and supported through strong client engagement and operational governance.
Sales, Account Management, and Client Success teams are better equipped because AI Ops helped define practical use cases and value propositions.
Clients clearly understand how Care AI supports their goals and delivers value to their support operations.
Risks are surfaced early, performance is measured transparently, and opportunities for optimization and expansion are identified proactively.
Keywords continues to strengthen its AI operating model and scale Care AI adoption successfully across Player Engagement.
AI Ops helps build the operating muscle required to support the next generation of player support.

Benefits

Based on location-specific benefits

Postulación rápida

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enablement implementation empleos

(Internal Recruitment) - AI Operations Manager, Helpshift Care AI

Lead AI Engineer

PRODUCT MANAGER III - DOWNSTREAM 1

SAP WM Consultant

Sr Advanced Cloud Developer (Azure & Python)

Technical Architect

Salesforce Developer - Affirmative Action Vacancy for Women

VLSI Frontend CAD Applications Engineer

Brand Activation Manager

Implementation Consultant

Senior Curriculum Developer

Adoption Strategist - LATAM

Director of Talent Acquisition and People Operations

Cybersecurity or IT Security Engineer (Associate) - (CrowdStrike Training Program) - Remote (Mexico)

FBS - MarTech - Senior Marketing Automation

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Director of Talent, Hiring & People Ops

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