Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager Acceptance & Merchant Solutions
Manager, Acceptance Quality & Business Development – North LAC
Overview
As a pivotal leader within Mastercard’s Acceptance strategy in NorthLAC, the Manager, Acceptance & Merchant Development will lead Mastercard's efforts to improve acceptance performance, contactless readiness, and customer experience across Mexico, Central America, and the Caribbean while driving strategic business development opportunities with acquirers, PayFacs, processors, merchants, and ecosystem partners.
This role combines commercial leadership and operational expertise to accelerate acceptance growth, improve transaction quality, and unlock new revenue opportunities through Contactless, Tap on Phone, Tokenization, Digital Checkout, Transit, and Acceptance Modernization initiatives.
The successful candidate will act as a trusted advisor to customers, helping them improve acceptance performance while identifying opportunities to expand Mastercard's footprint, increase transaction volumes, and accelerate adoption of Mastercard products and services.
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Role & Responsibilities
Develop and manage a portfolio of strategic acquiring, processing, and PayFac partners.
Identify, originate, and execute opportunities that expand Mastercard acceptance, transaction volumes, merchant locations, and market share.
Build joint business plans with acquirers and ecosystem partners focused on acceptance growth, contactless acceleration, tokenization adoption, and merchant digitization.
Support commercial negotiations, business cases, incentive programs, and strategic investment initiatives.
Partner with Account Management and Market Development teams to develop and execute customer growth strategies.
Support pipeline development, opportunity tracking, forecasting, and revenue generation activities.
Lead regional initiatives focused on improving acceptance quality and customer experience. Execute Contactless Acceleration Program, driving operational improvements across acquiring and merchant ecosystems.
Industry Leadership & Ecosystem Development: Represent Mastercard in industry working groups, contactless initiatives, and ecosystem forums. Promote acceptance quality standards and best practices across the region.Lead workshops, education programs, and customer engagements focused on acceptance modernization and operational excellence.
Support Mastercard's strategic positioning as the preferred partner for acquiring innovation and acceptance transformation.
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All About You
Experience in acquiring, merchant services, payment acceptance, processing, business development, sales, consulting, or fintech.
Strong understanding of acquiring economics, merchant acceptance, contactless payments, authorization flows, tokenization, and payment infrastructure.
Proven experience managing customer relationships and developing commercial opportunities.
Ability to build business cases, influence executive stakeholders, and structure strategic growth initiatives.
Strong analytical capabilities with experience leveraging transaction data to drive business outcomes.
Experience working with acquirers, processors, PayFacs, fintechs, merchants, or payment service providers.
Strong project management and stakeholder management skills.
Entrepreneurial mindset with ability to balance strategic thinking and execution.
Fluent in English and Spanish.
Ability to travel up to 30%.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
