Req ID: 375044
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Software Development Senior Specialist to join our team in guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Description: Lex Support Engineer (JAVA and Linux)
Role Overview:
We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5+ years in Java. This role requires expertise in working on Linux environment, distributed systems, troubleshooting system issues.
Key Responsibilities:
- Provide escalated technical support for LeX platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
- Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors.
- Assist in the deployment and release checkouts, configuration changes like rate limits and user onboardings.
- Develop and maintain technical documentation, including troubleshooting guides and standard operating procedures (SOP).
- Build and improve runbooks to minimize operational errors and improve operational efficiency.
- Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas.
- Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
- Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev, thereby improving infrastructure stability and performance.
Required Skills Qualifications:
- 5+ years of experience in L3 support or similar roles.
- Strong proficiency in JAVA programming and application support.
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.
- Proficiency with Linux-based operating system, commands and utilities
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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