C.H. Robinson is looking for a Lead in Monterrey to play a key role in the launch and success of a newly implemented customer account. In this position, you will help drive operational excellence, serve as a trusted point of contact for customer needs, and support the growth and stability of a high-visibility logistics operation.
As a Lead, you will oversee day-to-day transportation activities, coordinate with customers and internal stakeholders, and provide guidance and support to team members. You will help ensure service quality, resolve operational challenges, and build strong customer relationships while gaining valuable exposure to senior leadership and future career growth opportunities.
If you're a proactive logistics professional who thrives in dynamic environments, enjoys customer-facing responsibilities, and is ready to take the next step toward leadership, we encourage you to apply today!
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for rem:ote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
This position will be available for applications until Friday, September 4th,
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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Ensure all arrangements are made for the execution of shipments through designated area of responsibility
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Mentor and support lower-level logistics peers by sharing expertise and best practices
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Create and document standard operating processes
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Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
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Assist in the facilitation of cross training within assigned team
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Responsible for meeting operational targets within a particular region, mode, business unit, or small account
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Act as the primary point of contact for assigned customers, carriers, and vendors by leading calls, meetings, and internal systems trainings and addressing concerns
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Utilize analytical practices to identify and solve problems
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Build and present intermediate to complex business cases related to how customers can achieve ROI
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Collaborate with internal service teams to execute strategies that align with customer objectives and CHR’s business goals
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Apply the enterprise project-based delivery model in day-to-day work
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Lead small sized operations-focused continuous improvement projects utilizing the enterprise project-based delivery model
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Conduct CHR systems training for external customer representatives to ensure effective utilization of CHR’s services
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Lead team efforts in reconciliation of daily, weekly, monthly, and quarterly reports
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Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
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High School Diploma and/or GED
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Minimum 6 years of experience in Supply Chain, Transportation, and/or Logistics
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Minimum 3 years of prior experience working with and troubleshooting information systems
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Ability to work flexible schedule on occasion, including overtime hours when requested
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Ability to travel up to 10% (domestic and/or international)
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Fluent in English and Spanish
Preferred:
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Bachelor’s degree from accredited college or university
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Demonstrated high level of proactivity and a strong focus on delivering exceptional customer experience
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Proficient in Microsoft Office Suite of programs
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Prior experience creating and delivering presentations to senior level management
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Ability to gather, translate, and act upon voice of customer
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Ability to direct activities of small work group
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Ability to act as a subject matter expert
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Demonstrated expertise in critical thinking, data analysis, and efficient, accurate problem-solving
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Ability to proactively identify patterns in operations and data
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Ability to work in a team oriented and fast-paced environment
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Ability to utilize project management skills to successfully complete various sized projects
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Composure and poise in a customer-centric environment
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Highly adaptable to ambiguous and changing environments
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Demonstrated commitment to continuous improvement with prior experience in identifying inefficiencies, and implementing process improvements
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Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
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Values a diverse and inclusive work environment
