1 publicación de empleo destacada de customer experience en toluca, mex (¡Están contratando!)

Customer Service / Bilingual
IDEAS Y SOLUCIONES S.A DE C.V —Tlanepantla, Méx.
- $23,000 a $25,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
Postulación rápida
5h

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Customer Service / Bilingual
IDEAS Y SOLUCIONES S.A DE C.V —Tlanepantla, Méx.
Strong communication and customer service skills. Contribute to customer satisfaction and retention through proactive, solution-oriented service.
$23,000 a $25,000 por mes
Postulación rápida
5h
Recruiter
Tesla —Colonia Lomas de Chapultepec, CDMX
Experience in sourcing, recruiting and assessing talent for multiple disciplines and candidate experience/customer service skills will be relevant.

Quiero recibir la alerta de empleo más reciente para customer experience en toluca, mex

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Customer Service / Bilingual

IDEAS Y SOLUCIONES S.A DE C.V -
Tlanepantla, Méx.

Postulación rápida

Información del empleo

Tiempo completo
$23,000 a $25,000 por mes
Hace 5 horas

Beneficios

Seguro de gastos médicos mayores
Vales de despensa

Cualificaciones

Bilingüe
Microsoft Excel
Administración de personal
Servicio al cliente
Salesforce
ERP systems
Inglés
Microsoft Office
B2B
Portugués
Administración de pedidos

Descripción completa del empleo

Bilingual Customer Service

International manufacturing company is looking to hire a Customer Service professional with experience in B2B customer service and order management.

Location: Tlalnepantla, Estado de México
Work Model: Hybrid

What will you do?

Manage a portfolio of customers, acting as the main point of contact between customers, Sales, and internal teams.
Manage customer purchase orders, including changes, rush orders, returns, and follow-up through resolution.
Prepare and send order confirmations, invoices, and related documentation.
Monitor order status, delivery dates, and potential delays, keeping customers informed in a timely manner.
Coordinate with Credit, Logistics, Sales, Planning, and other internal teams to resolve issues and ensure order fulfillment.
Handle customer requests and follow up until a solution is provided.
Meet customer service KPIs, response times, and case resolution targets.
Contribute to customer satisfaction and retention through proactive, solution-oriented service.

What are we looking for?

3+ years of experience in Customer Service, Order Management, order processing, or administrative roles.
Experience managing purchase orders and B2B customers.
Advanced English, both written and spoken, is required.
Experience supporting LATAM customers; Portuguese is a plus.
Proficiency in Microsoft Office, especially Excel.
Experience with SAP, Salesforce, CRM, or any ERP system.
Strong communication and customer service skills.
Problem-solving skills and the ability to manage multiple requests simultaneously.
Strong organization, attention to detail, and sense of urgency.
Ability to work cross-functionally and adapt to changing priorities.

What do we offer?

Direct employment with the company.
Above-the-law benefits.
Hybrid work model.
Professional development within an international company.
Career growth opportunities.

Sueldo: $23,000.00 - $25,000.00 al mes

Beneficios:

Seguro de gastos médicos mayores
Vales de despensa

Lugar de trabajo: Empleo presencial

Postulación rápida

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customer experience empleos en toluca, mex

Customer Service / Bilingual

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