13 publicaciones de empleo destacadas de technical support en tijuana b.c. (¡Están contratando!)

Client Success Agent, LATAM
MerchantSpring —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Mejora continua
- Gestión de venta al por menor
Postulación rápida
4d
Training Coordinator
Mammotome —Tijuana, B.C.
- Tiempo completo
- Licenciatura
- Experiencia en manufactura
- Sin disponibilidad para viajar
- Vacaciones adicionales o permisos con goce de sueldo
6d
SOC Design Verification Engineer– Pre-Si/Post-Si Verification
Qualcomm —Tijuana, B.C.
- Maestría
- C++
- Licenciatura
Equipment Engineer II
Medtronic —Tijuana, B.C.
- Tiempo completo
- CAD
- Mantenimiento
- Inglés
Manufacturing Engineer II.
Medtronic —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
2d
Engineering Intern
Sensata Technologies, Inc. —Tijuana, B.C.
- Tiempo completo
6d
Senior Repair and Overhaul Maintenance Technician-1691
PIP Global Safety —Tijuana, B.C.
- Administración de personal
- Mantenimiento
- Inglés
Postulación rápida
Senior Property Accountant/Controller
Allview Real Estate —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- QuickBooks
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
4d
Sr Data Warehouse Architect
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Maestría
- Seguro de vida
SoC Design & Synthesis Engineer
North American Production Sharing —Tijuana, B.C.
- Doctorado
- Maestría
- Licenciatura
Postulación rápida
7d
Campaign & Content Operations Specialist
ScaleUp —Tijuana, B.C.
- $1,500 a $2,000 por mes
- Tiempo completo
Postulación rápida
PHARMACEUTICAL – SR. C&Q ENGINEER
MMR Consulting —Tijuana, B.C.
- Disponible para viajar
- Limpieza
- Liderazgo
Postulación rápida
Senior Social Media Specialist
Legal Management Group —Tijuana, B.C.
- Tiempo completo
- Mercadotecnia
- Inglés
- Licenciatura
Postulación rápida

Discover related jobs

Based on your search for technical support jobs.

EJECUTIVO ASESOR DE VENTAS
G2 TELECOM —Tijuana, B.C.
Promover y vender los servicios, planes y equipos de AT&T dentro del punto de venta asignado. Asesorar al cliente en la selección del servicio o producto que…
$15,000 a $26,000 por mes
Postulación rápida
Gerente de Ventas
G2 TELECOM —Tijuana, B.C.
¡¡¡INICIA EL AÑO CON UN EXCELENTE EMPLEO Y GENERA LOS MEJORES INGRESOS CON PAGO SEMANAL MAS COMISIONES!!! AT&T *es una empresa líder en la venta de productos…
$15,000 a $25,000 por mes
Postulación rápida

Quiero recibir la alerta de empleo más reciente para technical support en tijuana b.c.

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

technical support jobs near tijuana b.c.

Empleos de Equipment Engineer en Tijuana, B.C.

Empleos de Design Engineer en Tijuana, B.C.

Empleos de Senior Engineer en Tijuana, B.C.

Empleos de Engineering Intern en Monterrey, N. L.

Empleos de Engineering Intern en Querétaro, QRO.

Empleos de Engineering Intern en Ciudad De México

Empleos de Software Intern en Ciudad De México

Empleos de It Technician en Ciudad De México

Empleos de Training Coordinator en Ciudad De México

Empleos de Training Coordinator en Monterrey, N. L.

Empleos de Training en Puebla, PUE.

Empleos de Operation Specialist en Ciudad De México

Empleos de Order Entry Specialist en Tijuana, B.c.

Empleos de Content Specialist en Ciudad De México

Empleos de Content Manager A en Monterrey, N. L.

Empleos de Data Analyst, Walmart en Ciudad De México

Empleos de Data Analyst en Remote

Empleos de Software Engineer en Orizaba, VER.

Empleos de Cloud Engineer en Ciudad De México

Empleos de Engineer Audio en Ciudad De México

Client Success Agent, LATAM

MerchantSpring
Tijuana, B.C.

Postulación rápida

Información del empleo

Tiempo completo
Hace 4 días

Cualificaciones

Jira
Ventas SaaS
Shopify
Inglés
Mejora continua
Atención al cliente
HubSpot
Gestión de venta al por menor

Descripción completa del empleo

MerchantSpring is a SaaS platform designed for brands, agencies, and marketplace sellers to manage and scale their performance across Amazon, Walmart, eBay, Shopify, and other global commerce channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Client Success Agent, you will be the first point of contact for inbound client support and platform assistance. You will help clients troubleshoot issues, answer platform questions, provide guidance on best practices, and ensure a high-quality support experience. Beyond resolving tickets, you will play an important role in educating clients, improving self-service adoption, and helping customers become more successful and confident using MerchantSpring.

You will work closely with the broader Client Success, Onboarding, Technical Support, Product, and Engineering teams to deliver a responsive, professional, and client-focused experience.

Requirements

Client Support

Monitor and respond to inbound support tickets via Intercom and email.

Investigate and resolve client issues within agreed SLAs.
Assist clients with platform functionality, reporting, and configuration questions.
Provide clear, accurate, and professional communication.
Escalate technical issues where required with appropriate documentation.

Client Education & Enablement

Help clients understand platform functionality and best practices.
Promote self-service resources where appropriate.

Guide users toward relevant help articles, FAQs, and educational content.
Encourage adoption of platform features and capabilities.

Issue Investigation

Troubleshoot platform, reporting, and integration issues.
Gather information required for investigation and escalation.
Identify patterns and recurring issues impacting clients.
Escalate complex issues to Technical Support Specialists when required.

Documentation & Process Compliance

Maintain accurate ticket notes and client records.
Follow support SOPs, workflows, and internal SLAs.
Contribute to internal documentation and troubleshooting resources.
Identify opportunities for process improvement.

Cross-Team Collaboration

Collaborate with Client Success, Sales, Product, and Engineering teams.
Participate in team meetings, training sessions, and knowledge-sharing activities.
Support continuous improvement initiatives across the CS function.

Key Success Metrics

Support SLA's: 95%+ adherence for first response times and 90%+ for ticket resolution targets.
Operational Excellence: accurate documentation and records, SOP compliance, and timely escalation of tickets.
Client Experience: Average CSAT of 90%+; consistent communication quality, and effective client education.
Team Contribution: Knowledge base improvements and effective collaboration with internal stakeholders.

Qualifications

1 - 3 years experience in customer support, customer success, onboarding, or related client-facing roles.
Experience working within eCommerce, marketplaces, retail media, SaaS, or digital commerce environments.
Excellent written and verbal English communication skills.
Strong troubleshooting and problem-solving abilities.
High attention to detail and organisational skills.
Ability to work independently in a fully remote environment.
Strong customer service mindset.

Work Hours

This role requires substantial overlap with US Pacific Time. A variance of 1–2 hours is acceptable, with your standard working hours aligning closely with this timezone.
Please apply if you are open to work these hours as your regular schedule. This is not a rotational or shift-based role.
The only exception is during onboarding, as additional flexibility will be required in the first 4 weeks to ensure adequate training coverage and overlap with internal team members based in Australia and Malaysia.

Nice-to-Have

Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar platforms.
Experience using Intercom, HubSpot, Jira, or similar systems.
Experience supporting data, reporting, or analytics platforms.

Benefits

Why Join MerchantSpring

Support an international client base as a key contributor in MerchantSpring's growing global Client Success team.
Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Postulación rápida

Refina tu búsqueda

technical support empleos en tijuana b.c.

Client Success Agent, LATAM

Training Coordinator

SOC Design Verification Engineer– Pre-Si/Post-Si Verification

Equipment Engineer II

Manufacturing Engineer II.

Engineering Intern

Senior Repair and Overhaul Maintenance Technician-1691

Senior Property Accountant/Controller

Sr Data Warehouse Architect

SoC Design & Synthesis Engineer

Campaign & Content Operations Specialist

PHARMACEUTICAL – SR. C&Q ENGINEER

Senior Social Media Specialist

Discover related jobs

Quiero recibir la alerta de empleo más reciente para technical support en tijuana b.c.

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado