1 publicación de empleo destacada de it operations en querétaro, que (¡Están contratando!)

Service Support Specialist Jr.
Ericsson —Querétaro, Qro.
- Microsoft Excel
- Servicio al cliente
- Mantenimiento
5h

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Service Support Specialist Jr.
Ericsson —Querétaro, Qro.
Be the support to our Customer Work Orders Corrective and Preventive maintenance activities. Willing to work in shifts in a 24/7 support team.
5h

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Service Support Specialist Jr.

Ericsson -
Querétaro, Qro.

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Información del empleo

Hace 5 horas

Cualificaciones

Microsoft Excel
Servicio al cliente
Experiencia en logística
Mantenimiento
Inglés

Descripción completa del empleo

Join our Team

Our Exciting Opportunity.

Join us as a Service Support Specialist! A junior position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

You will

Customer order handling Ericsson System Intakes.
Be responsible for handling Dispatch and Logistics managed services that involves Field Technician Workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance to ensure that our customer communications are working at 100% for 50 countries around the world.
Be the support to our Customer Work Orders Corrective and Preventive maintenance activities.
Dealing with Logistics topics as RMA, Material and Telecommunication device deliveries and return to different vendors.

Responsibilities:

Customer order handling Ericsson System Intakes.
Service Desk Processes.
Field Operations Dispatch Processes.
Service Operations Activities.
Proactive Customer services.

To be successful in the role you must have

Fresh graduates in Telecom or IT related.
Fluent English communication is a must.
Ideally to have Service Desk or Customer Service experience.
Knowledge sharing and collaboration skills.
Team Work skills, Working with people.
Follow instructions & procedures and propose process improvements.
Excel Intermediate skills.
Desirable Programming basic Skills
Willing to work in shifts in a 24/7 support team

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