20 publicaciones de empleo destacadas de it support en tacubaya cdmx (¡Están contratando!)

Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Álvaro Obregón, CDMX
- Servicio al cliente
- Experiencia en manufactura
SAP PI‑PO / CAR Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- SQL
SAP HCM Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
IT Support Engineer Job
Arkema B.V. —Ciudad de México, CDMX
15h
Lead Customer Success Engineer
Dynatrace —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
4d
Junior Murex Specialist
Luxoft —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Inglés
Digital Health Enablement Manager
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Licenciatura
3d
Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)
TTEC —Ciudad de México, CDMX
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
Postulación rápida
10d
AI Operations Executive
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Service Desk Analyst
SoftwareOne —Polanco IV Sección, CDMX
- Tiempo completo
- Informática
Sales Development Representative(B2B) Outbound
Klar Technologies SA de CV SFP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- CRM software
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
Murex Consultant
Luxoft —Ciudad de México, CDMX
- Oracle
- Administración de personal
- Inglés
AI Operations Executive (Overnight Shift)
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Consultant SAP Order-to-Cash
Sika —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
AI Onboarding Specialist
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AMS Functional Consultant – SAP CAR
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- SQL
- Licenciatura
IT Service Desk Associate III
Conduent de Mexico S.A. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Sin título de educación superior
AI Operations Executive (Full Time)
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Sr. Application Analyst
Hugo Boss —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
- Descuento de empleados
Business Application Specialist
Sqills —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Licenciatura
Postulación rápida

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Senior Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Álvaro Obregón, CDMX

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Información del empleo

Cualificaciones

SCCM
Servicio al cliente
Microsoft Exchange
Software de acceso remoto
ServiceNow
Webex
Experiencia en manufactura
Directorio activo

Descripción completa del empleo

Alvaro Obregon, Mexico City
Job Summary

Adhering to SLAs. • ITIL Processes awareness and adhering to ITIL process workflow. • Reporting to the HCL Track Lead / Team Lead. • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues • Ensuring that the IT processes are adhered to • Building and configuring shopfloor PCs as well as loading of critical software • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. • Coordinates with IT vendors and ensures the site is up and running. • Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. • Vendor coordination to resolve IT issues for all IT and OT technologies. • Communicate and update to all stakeholders on critical items and issues related to IT. • Be responsible for IT activities at site. • Be responsible to execute IT related projects and deliverables at site. • Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. • Improves and maintains customer and employee satisfaction • Performing asset inventory activities as needed. • Create documentation for processes and procedures of day-to-day work. Creating KB articles. • Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Key Responsibilities

Adhering to SLAs. • ITIL Processes awareness and adhering to ITIL process workflow. • Reporting to the HCL Track Lead / Team Lead. • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues • Ensuring that the IT processes are adhered to • Building and configuring shopfloor PCs as well as loading of critical software • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. • Coordinates with IT vendors and ensures the site is up and running. • Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. • Vendor coordination to resolve IT issues for all IT and OT technologies. • Communicate and update to all stakeholders on critical items and issues related to IT. • Be responsible for IT activities at site. • Be responsible to execute IT related projects and deliverables at site. • Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. • Improves and maintains customer and employee satisfaction • Performing asset inventory activities as needed. • Create documentation for processes and procedures of day-to-day work. Creating KB articles. • Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Skill Requirements

Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. • Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). • Knowledge of windows Image build process and SCCM deployments • Good knowledge on SCCM, Intune, AD and JAMF • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) • Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc • Experience in handling managed print services , corporate / network printers. • Good understanding of Audio/Video equipment and conference room setup. • Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. • Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge. • Strong Customer service skills • Excellent communication and conversation skills (Verbal and Written) and good documentation skills. • Able to handle unforeseen situations. • High level of acceptance • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

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it support empleos en tacubaya cdmx

Senior Administrator - Desk Side Services, AMT Asset Management Software

SAP PI‑PO / CAR Functional Analyst – AMS Application Support

SAP HCM Functional Analyst – AMS Application Support

IT Support Engineer Job

Lead Customer Success Engineer

Junior Murex Specialist

Digital Health Enablement Manager

Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)

AI Operations Executive

Service Desk Analyst

Sales Development Representative(B2B) Outbound

Murex Consultant

AI Operations Executive (Overnight Shift)

Senior Consultant SAP Order-to-Cash

AI Onboarding Specialist

AMS Functional Consultant – SAP CAR

IT Service Desk Associate III

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