Currently we are hiring with a REQUIREMENT for English/Spanish bilingual, written and oral, on a conversational level of fluency.
About our full-time, contracted Point-of-Sale Technician role:
Responsibilities of a POS Technician include remote-based implementation of new and add-on point of sale systems in restaurant and retail environments, as well as providing on-going troubleshooting and maintenance services via our Help Desk. The implementation process includes steps from the sales handoff all of the way through training with final system checks. Once a client is live, Techs care for on-going changes, feature enhancements, version upgrades, and a full spectrum of troubleshooting for hardware, software, and networking. Client work requires constant communication and engagement with the client to secure and explain necessary next steps; coordination with the Qlaborate hardware team to stage, configure, and test hardware; firm and continuous pressure to progress on open needs; clear, concise, and thorough client training; and documentation and fulfillment of all deliverables. 100% of the tech’s time and work is documented through a CRM/ticketing system.
Remote service and coordination require Techs to have excellent communication skills, attention to details, and quality documentation skills. Constant client interactions require POS Technicians to be personable, empathetic, and have the drive to complete a job thoroughly to create long-term success. We emphasize the importance of patience and a strong aptitude for teaching as a basis for beginning a strong relationship with new clients and those clients who rely on us to be their technology experts.
These requirements and skills are supported by an understanding of point-of-sale hardware, networking, and software for hospitality and retail.
About our ideal team member:
We are looking for long-term members of our company, who want to grow as professionals but have a solid technological knowledge base and patiently positive attitudes. Background in point-of-sale technology and/or software training is a huge plus. Previous experience in the restaurant or hospitality industry (in any role) is required. This candidate must like to interact with people, frequently and one-on-one, as well as have a basic understanding of the service industry. Empathy and organization are key components to enjoying success on a daily and long-term basis. Finally, this role requires a high level of motivation as well as organization to be the driving force behind progress and timelines with the client.
Currently we are hiring with a REQUIREMENT for English/Spanish bilingual FLUENCY, written and oral.
About us:
Qlaborate is a rapidly expanding and growing technology solution provider for the hospitality and retail industries. Our goal is to meet the constantly changing demands of operations, reporting, payments, and security for our customers by providing a range of customizable features and service levels. The Qlaborate values of agility, passion, and customer success focus drive the daily culture of team collaboration and camaraderie that helps build an enjoyable work environment.
About what we offer:
180-day probationary period leading to a full-time, indefinite contract with competitive pay, bonus incentive programs, paid time-off, flexible scheduling, and performance reviews to assess new opportunities.
Job Types: Full-time, Contract
Pay: $15,000.00 - $25,000.00 per month
Experience:
- computer systems configuration/troubleshooting: 1 year (Required)
- point-of-sale: 1 year (Required)
- networking: 1 year (Required)
Language:
- fluent and conversational Spanish (Required)
- fluent and conversational English (Required)
Work Location: Remote
