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Medical Virtual Assistant | Primary Care - Family Medicine
Winning Assistants —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
4h

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Medical Virtual Assistant | Primary Care - Family Medicine

Winning Assistants
México

Postulación rápida

Información del empleo

Tiempo completo
Hace 4 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Bilingüe
Plurilingüe
Cuidado básico a pacientes
Inglés
Servicio al paciente
Bachillerato
Registros médicos
Recepción
Webex

Descripción completa del empleo

Job Title: Medical Virtual Assistant
Position Type: Full-time
Work Hours: 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch
Work Days: Monday – Friday
Salary: $5 – $7 per hour
Workplace: Remote
Preferred Location: Philippines/Latin America

About the Company
Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service.

Key Responsibilities (Top Priorities)

Handle inbound patient calls, schedule appointments, and manage walk-in requests
Process and manage prior authorizations
Call patients with lab results (providers write down what needs to be communicated)

Additional Responsibilities

Process medical records requests and maintain accurate patient records
Process incoming faxes and attach documents to patient charts
Verify patient insurance eligibility and benefits
Provide billing support
Perform general administrative support (across all locations)
Assist with medication refill requests
Conduct patient follow-up calls and respond to patient inquiries

Tools Used

AdvancedMD EHR
Webex

Performance Metric

Regular quality audits conducted by the client.

Requirements

At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with hands-on experience in front desk, medical administration, or patient coordination.
At least 1 year of hands-on experience processing and managing prior authorizations
Hands-on experience with insurance verification, medication refills/requests, patient records management, and lab result callbacks
Strong English communication skills with clear, easy-to-understand spoken English, particularly when communicating with elderly patients
Excellent patient service and phone handling skills
Proactive, detail-oriented, organized, and able to work independently with minimal supervision
Experience with AdvancedMD EHR (preferred)
Experience working in a primary care or family medicine practice (preferred)
Spanish-English bilingual skills (is a plus)

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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Medical Virtual Assistant | Primary Care - Family Medicine

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