We are looking for a reliable and experienced Virtual Medical Assistant / Medical Receptionist to support a busy US-based skin clinic. This role will focus on frontline patient communication, scheduling, insurance verification, and administrative support so the in-clinic team can focus on direct patient care. The clinic serves a high volume of Spanish-speaking patients, so strong bilingual communication in Spanish and English is required.
The ideal candidate is confident handling medical front desk tasks with minimal supervision and already has experience supporting a US-based healthcare practice.
Cultural Fit & Core Values
At this clinic, culture is everything. For nearly five decades, both staff and patients have been accustomed to an environment that feels like family.
We are looking for an individual who is naturally warm, friendly, and deeply empathetic.
You must bring a welcoming energy not only to the patients calling in but also to your relationship with the clinic staff.
If you naturally treat patients and colleagues like family and take pride in going above and beyond, you will thrive in their environment.
Key Responsibilities
Phone Management
Answer inbound calls promptly and professionally.
Assist patients with questions, appointment needs, and general clinic inquiries.
Route concerns appropriately and document call details accurately.
Appointment Scheduling
Manage the clinic calendar and schedule patient appointments.
Reschedule, cancel, and update appointments as needed.
Confirm appointment details and help maintain an organized daily schedule.
Insurance Verification
Verify patient insurance coverage and eligibility.
Confirm active benefits, plan details, and patient responsibility when needed.
Update insurance information accurately in the patient record.
Prior Authorizations
Coordinate prior requests for treatments or medications.
Gather required patient, insurance, and clinical information for submission.
Track authorization status and follow up with payers when needed.
Requirements
Must be fully fluent in both Spanish and English.
Minimum of 1 year of experience supporting a US-based medical clinic.
Strong experience with medical receptionist or front desk tasks.
Comfortable handling patient calls in a busy healthcare setting.
Knowledge of insurance verification and prior authorization workflows.
Organized, dependable, detail-oriented, and able to work independently.
Must be comfortable working remotely in a dedicated clinic support role.
Schedule and Work Setup
30 hours per week.
Remote work setup.
Immediate hiring need.
Ideal Candidate Profile
This role is best suited for someone who is polished on the phone, confident with patient communication, and experienced in US healthcare administrative workflows. The strongest candidate will be someone who can step into the role quickly, manage calls professionally, support Spanish-speaking patients, and help keep the clinic's front desk operations running smoothly.
