At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.
Why Join Ford of Mexico?
Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together.
In this position...
As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision. You’ll play a vital role in defining, developing and maintaining the winning culture that empowers diverse individuals to work together and create the impossible. We’re seeking change leaders, talent strategists, employee advocates and culture architects to enable our teams, partners, and businesses to do and be their best.
Are you passionate about bridging the gap between human connection, hands-on operations, and cutting-edge digital technology? As our HR Operations Specialist (Automation & AI), you will play a key role in supporting our team members under our Shared Service service model. This is a highly active, operational role where you will directly execute day-to-day HR transactions, manage administrative processes, and resolve employee inquiries with empathy and speed. Crucially, you will also serve as our digital champion—leveraging the Microsoft 365 suite and generative AI to automate these very workflows, design intelligent dashboard solutions, and guide your peers in adopting modern tools. This position is perfect for an execution-focused professional who thrives in daily transactional operations while actively seeking ways to innovate and streamline service delivery.
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Tech-Enabled Customer Service: Manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset. Leverages AI-driven ticketing systems and AI Tools to optimize response times and first-contact resolution.
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Process Automation & Innovation: Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and designs, builds, and maintains automated solutions using Microsoft Power Automate and Power Apps.
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AI Mentorship & Enablement: Acts as the team's AI advocate. Conducts research on emerging HR technologies, experiments with generative AI, and actively guides, trains, and supports team members in adopting AI tools to elevate overall team productivity.
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Data Analytics & Dashboarding: Supports the monitoring of HR Shared Service KPIs (accuracy, response times, CSAT). Builds and maintains automated, interactive dashboards (using Microsoft Power BI or advanced Excel) to report key HR trends to senior stakeholders.
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Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.
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Process Mapping & SOPs: Documents and updates HR business process maps and Standard Operating Procedures (SOPs). Applies analytical skills and AI tools to detect workflow inefficiencies and proposes automated fixes.
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Modern HR Communications: Assists in drafting clear, engaging HR-wide communications and collateral materials, utilizing generative AI to refine messaging and ensure a professional, modern tone.
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Compliance & Policy Interpretation: Interprets defined company policies and uses digital research tools to ensure all HR operations and database updates align with legal regulations and organizational standards.
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Education: Bachelor’s or Master’s Degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
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Languages: English Proficiency Required; Portuguese desirable.
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Experience: Minimum 1 year of experience with a Master’s degree or 2 years with a Bachelor’s degree, preferably in HR Shared Services, Customer Service, or an operations-focused technology role.
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Technical Skills (Critical):
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Microsoft 365 Power User: Proven experience building automated workflows in Microsoft Power Automate and managing collaborative spaces in SharePoint and Teams.
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AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity.
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Data & Analytics: Intermediate-to-advanced Excel skills. Familiarity with Power BI, basic SQL, or basic Python is highly preferred to support advanced reporting and data cleanup.
Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.
Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.
Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!
