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Descripción y detalle de las actividades

Customer account management for multiple customer accounts in diverse markets.
The position is responsible for the customer account management to include order processing, inventory management, pricing and accounts receivable.
Daily interaction with the outside sales force, providing pricing and product availability information, working together to meet customer needs and secure new business.
Daily interaction with the plant production scheduling teams, managing customer requirements, and communicating customer quality concerns.
Customer product technical support and product upselling
Position operates in a fast pace environment; the ideal candidate will be able to identify problems and apply continuous improvement processes and methodologies to be able counteract with solutions.
Work with Business Development managers on new and existing products to become product knowledgeable on Accuride vast array of value added product offerings in-order to better service the customer’s needs.
Conducting thorough research on leads, engaging in proactive outreach, and taking on other key activities to help thoughtfully and effectively qualify leads.

Experiencia y requisitos

High school diploma required; Bachelor's degree preferred in Business Administration, International Business, Marketing, International Relations, or related fields.
2 to 5 years of prior experience in Account Management, B2B customer service, or sales support.
Experience directly interacting with manufacturing/production plants and outside sales teams.
Work experience in a sales or customer-facing role is highly desirable.
Advanced / Bilingual English (Required): Ability to maintain fluid business conversations, write professional emails, and understand technical specifications.
Technical Tools & Software:
Proficiency in ERP systems (such as SAP, Oracle, AS400, or similar) with a focus on sales, inventory, and billing modules.
Knowledge of Sugar CRM, Monday.com, Docuware and Zendesk preferable.
Proficiency in Microsoft Excel.
Strong communication and presentation skills.
Ability to influence and negotiate with others.
Commercial awareness.
The ability to think creatively and strategically.
Organizational skills.
Self-motivation and the ability to be motivated by targets.
Resilience.

Beneficios

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

Estudios Carrera sin título

Inglés Hablado: Avanzado, Escrito: Avanzado

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