Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
#LI-Hybrid Team Overview:
The Vehicle Solutions team plays a critical role in driving DiDi’s growth across Mexico and Spanish-speaking LATAM by expanding and strengthening vehicle supply. The team focuses on identifying new supply channels, activating fleet partners, and building scalable foundations for long-term growth.
The Fleet Success Manager owns the critical bridge between fleet acquisition and long-term fleet productivity. This role is responsible for designing and executing the playbook that takes newly signed fleets from zero to full operational maturity on the platform — and for ensuring that learning from each cohort is systematically captured and applied to the next.
This is not a sales role. The Fleet Success Manager is an operator and systems-thinker who builds repeatable processes, runs structured experiments, and removes the friction that prevents early-stage fleet partners from reaching their potential. Success in this role is measured by how consistently and quickly fleets graduate to the Fleet Growth pod — not by how many are signed.
Role Responsibilities:
Fleet Maturation & Onboarding
- Own the end-to-end onboarding journey for newly activated fleet partners, from handoff by the Acquisition pod to graduation to Fleet Growth
- Define and maintain fleet graduation criteria in partnership with the Head of Fleet Growth
- Monitor each fleet cohort's progression against maturity milestones and intervene proactively when a fleet is tracking behind
Maintain a portfolio view of all active 0- 1 fleets, with weekly status updates to pod leadership
Playbook Development & Iteration
- Build, document, and continuously improve the fleet onboarding playbook — the definitive guide for how a fleet partner moves from activation to steady-state productivity
- Run structured experiments (A/B tests, cohort comparisons) to identify which interventions most accelerate time-to-maturity
- Ensure every learning is captured in documentation accessible to the broader team — no tribal knowledge
- Iterate the playbook at minimum once per quarter based on cohort data
Systemic Problem Identification
- Identify recurring blockers that prevent fleets from graduating — whether product gaps, process failures, or incentive design issues
- Escalate systemic issues clearly and with data to product, ops, and leadership; distinguish between individual fleet problems and structural platform issues
- Act as the voice of the early-stage fleet partner in internal product and ops conversations
Role Qualifications:
Background
- 4–6 years of experience in customer success, growth operations, or commercial operations — ideally in a tech, mobility, or marketplace company
- Has built or significantly improved a process or playbook from scratch before — not just executed someone else's
- Experience managing at least one direct report or having led a cross-functional project team
- Exposure to fleet operations, logistics, or ridehailing is a strong plus but not required
Hard Skills
- Cohort analysis and data interpretation — comfortable working with activation funnels, retention curves, and time-series data
- Experiment design — knows how to set up a valid A/B test and interpret results without over-claiming
- Process documentation — can write a clear, usable SOP that someone else can follow without hand-holding
- Proficient in Excel/Sheets and at least one BI or dashboard tool (Looker, Metabase, or equivalent)
- SQL is a plus; data literacy is a requirement
Soft Skills
- Systems thinker — instinctively asks "how do we make this repeatable" rather than solving one-off problems
- Comfortable with ambiguity — this role is building something, not managing something that already works
- Strong escalation instinct — knows when a problem is individual vs. structural and communicates it clearly upward
- Collaborative — works well across pods that have different incentives and timelines
- Low ego about credit — the output of this role is a playbook others use, not a personal account portfolio
EEO Statement:
-
We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms
