7 publicaciones de empleo destacadas de customer service analyst en monterrey, nle (¡Están contratando!)

Salesforce Administrator
DataArt —Monterrey, N. L.
- Salesforce
- Inglés
2d
Operations Associate, Ratings Operations Support (RWS)
Fitch Ratings —Monterrey, N. L.
- Licenciatura
- Habilidades de comunicación
9d
Senior Cybersecurity AI Engineer
Corning —Obispado, N. L.
- Informática
- DevOps
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Financial Digital Transformation Specialist
Lenovo —Monterrey, N. L.
- Tiempo completo
Automation Systems Engineer
North Point Technology —Monterrey, N. L.
- Oracle
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
Postulación rápida
3d
Senior Python Developer
Endava —Monterrey, N. L.
- Tiempo completo
- Trabajo híbrido
- Azure
- Oracle
- Administración de personal
- Programa de referidos
Postulación rápida
Finance Intern
Regal Rexnord —Apodaca, N. L.
- Inglés

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Operations Associate, Ratings Operations Support (RWS)
Fitch Ratings —Monterrey, N. L.
Encourage and support efficient and compliant best practices. Strong communication skills to effectively collaborate with analytical, IT and operations teams.
9d

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Salesforce Administrator

DataArt -
Monterrey, N. L.

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Información del empleo

Hace 2 días

Cualificaciones

Salesforce
Análisis de negocios
Inglés
Requisitos comerciales

Descripción completa del empleo

Client: Our client is a global travel company running a transformation program to optimize corporate travel operations and modernize its booking, fulfillment, servicing, payment, and back office processes.
Project overview: This project focuses on enhancing and evolving a CRM platform within the travel domain. The goal is to improve customer experience, streamline processes, and support integrations across multiple systems. The platform enables efficient operations and data driven decision making.
Position overview: We are looking for a Salesforce Administrator who will support and improve CRM functionality by working closely with business stakeholders and product teams. You will contribute to solution configuration, requirement analysis, and system enhancements to ensure the platform meets business needs. This position involves working in the US time zone and is subject to a background check.
Technology stack: Salesforce CRM, Salesforce Service Cloud, APIs, data integration tools, Agile frameworks, AI based tools

Responsibilities: Gather and analyze business requirements related to CRM functionality, system integrations, and data mapping
Understand underlying business needs and propose suitable Salesforce based solutions
Configure and maintain Salesforce Service Cloud features aligned with business requirements
Translate business requests into functional solutions and system configurations within Salesforce
Act as the first point of contact for enhancement requests and assess their alignment with existing capabilities
Collaborate with stakeholders and product owners to support backlog prioritization
Support cross system initiatives by identifying dependencies and defining scope across workstreams
Document business processes and system configurations to ensure clarity and consistency
Participate in agile ceremonies including planning and backlog refinement
Use AI based tools to support documentation, analysis, and workflow improvements

Requirements: At least 3 years of experience working with Salesforce CRM in an Admin or Business Analyst role
Experience with Salesforce Service Cloud configuration and support
Experience gathering and documenting requirements for CRM systems including integrations and data mapping
Experience translating business needs into Salesforce configurations and improvements
Ability to work directly with business stakeholders and product owners
Understanding of agile delivery practices and participation in project ceremonies
Strong analytical and communication skills
English level upper intermediate or higher for client communication
Availability to work in the US time zone and willingness to undergo a background check

Nice to have: Experience in the travel industry
Experience working with AI based tools for CRM analysis or documentation
Familiarity with system integrations and data workflows

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customer service analyst empleos en monterrey, nle

Salesforce Administrator

Operations Associate, Ratings Operations Support (RWS)

Senior Cybersecurity AI Engineer

Financial Digital Transformation Specialist

Automation Systems Engineer

Senior Python Developer

Finance Intern

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