5 publicaciones de empleo destacadas en customer care analyst (¡Están contratando!)

Finished Vehicle Logistics (FVL) Quality Specialist
Stellantis —Ciudad de México
14h
System Analyst - Finance Applications
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Customer Care Analyst
belo —México
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Marketing Analyst
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- Tiempo completo
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- Experiencia en ventas
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Finished Vehicle Logistics (FVL) Quality Specialist

Stellantis -
Ciudad de México

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Información del empleo

Hace 14 horas

Descripción completa del empleo

Job ID: 2019280
Career Area: Supply Chain
Position Type: Salaried

Location: FCA Mexico – Santa Fe Corporate Services
1210, MX
Date Posted: July 10, 2026
Brand: FCA Group

The Finished Vehicle Logistics (FVL) Team is seeking a detail-oriented, analytical, and highly motivated professional to support vehicle quality operations across North America logistics and manufacturing locations. This role is responsible for supporting vehicle inspection processes, damage evaluation, battery monitoring, export readiness, KPI reporting, and operational quality initiatives to ensure vehicles meet Stellantis quality standards prior to dealer delivery.

The FVL Quality Analyst will work closely with the FVL Quality Manager, logistics providers, manufacturing operations, repair teams, and transportation partners to support daily operational execution and continuous improvement activities.

This position requires:

Working on site at the Port of Lazaro Cardenas (lower volume than Veracruz but more Inoperative vehicles due to battery issues)
Strong attention to detail and operational discipline
Ability to work in a fast-paced logistics environment
Strong analytical and problem-solving capabilities
Effective communication and cross-functional collaboration skills
A customer-focused mindset with commitment to vehicle quality and operational excellence

KEY RESPONSIBILITIES

Vehicle Inspection & Quality Support

Support oversight of third-party vehicle inspection activities for imported vehicles arriving at the Mexico Ports, Saltillo and Toluca complexes.
Perform and support inspections of export vehicles prior to shipment by rail or flatbed to ensure compliance with Stellantis quality standards.
Assist in identifying, documenting, and escalating vehicle quality concerns and damages.
Support vehicle quality containment activities to minimize shipment disruptions and customer impacts

Damage Evaluation & Repair Coordination

Evaluate vehicle damages and support assignment of the appropriate In Transit Repair (ITR) process.
Coordinate with repair facilities, yard operations, transportation providers, and quality teams to ensure timely repair completion.
Monitor repair status and support escalation of aging or high priority units.
Maintain accurate documentation and tracking of repair activities and operational issues.

Battery & Vehicle Readiness Monitoring

Support battery inspection activities utilizing Vehicle Storage Management (VSM) standards to maintain proper voltage and Cold Cranking Amp (CCA) requirements.
Monitor inoperative and export vehicle recovery activities to improve operational flow and shipment readiness.
Support oversight of vehicle washing and preparation processes to ensure vehicles meet dealer delivery expectations.

KPI Reporting & Data Analysis

Develop, maintain, and analyze KPIs related to vehicle quality, inspection performance, damages, battery health, repair aging, export readiness, and operational efficiency.
Prepare daily, weekly, and monthly operational reports and dashboards for leadership review.
Identify trends, recurring issues, and operational risks through data analysis.
Support corrective actions and continuous improvement initiatives based on operational performance data.

Cross-Functional Collaboration

Work closely with manufacturing, logistics, transportation, yard operations, and third-party providers to support operational alignment and issue resolution.
Participate in operational meetings and support communication of key quality concerns and priorities.
Assist with implementation of process improvements, workflow enhancements, and standard operating procedures.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.

As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

We care about your privacy. For more information on how your personal data is processed, please read the specific Privacy Statement provided by the respective entities whose job offer you have selected.

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Finished Vehicle Logistics (FVL) Quality Specialist

System Analyst - Finance Applications

Customer Care Analyst

Community Programs Coordinator

Marketing Analyst

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