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Senior Observability / Monitoring Engineer – R01564150

Brillio -
Guadalajara, Jal.

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Información del empleo

Cualificaciones

Azure
Administración de personal
Gestión de incidentes
Tooling
Salesforce
DevOps
Bash
Recolección de datos
Jenkins
Python
PowerShell
Shell Scripting

Descripción completa del empleo

Senior Observability / Monitoring Engineer - R01564150

Senior Observability / Monitoring Engineer

Role Overview

We are looking for a Senior Observability / Monitoring Engineer to design, implement, and optimize observability solutions for large-scale enterprise platforms. This role will play a critical part in enabling proactive monitoring, faster incident detection, and improved system reliability across Salesforce and Microsoft Azure environments. The ideal candidate will have strong expertise in metrics, logs, traces, alerting strategies, and observability tooling, along with hands-on experience supporting production environments.

Key Responsibilities - Observability Engineering:

Design and implement end-to-end observability frameworks across Salesforce and Azure platforms
Establish unified monitoring across logs, metrics, and distributed tracing
Define and standardize observability best practices, dashboards, and alerting strategies
Enable proactive detection of issues through intelligent alerting and anomaly detection Monitoring & Tooling
Implement and manage tools such as Azure Monitor, Application Insights, Splunk, Datadog, Grafana, Prometheus, or similar
Build actionable dashboards for operations, SRE, and business stakeholders
Optimize alert noise reduction and improve signal-to-noise ratio
Continuously enhance monitoring coverage across applications and infrastructure Incident Support & Reliability
Support incident management by providing deep insights using observability data
Perform root cause analysis (RCA) leveraging logs, traces, and metrics
Collaborate with SRE and engineering teams to improve system reliability and performance
Contribute to post-incident reviews and continuous improvement initiatives Automation & Integration
Automate monitoring setup and configuration using Infrastructure as Code (IaC)
Integrate observability tools with CI/CD pipelines and DevOps workflows
Develop scripts or tools to enhance monitoring capabilities and data collection Platform & Integration Support
Monitor and optimize Salesforce applications, including integrations and APIs
Support Azure-based services, ensuring visibility across compute, storage, and networking layers
Ensure end-to-end observability across integrated systems and middleware Governance & Compliance
Ensure observability practices align with security and compliance requirements (e.g., SOX)
Maintain documentation, runbooks, and monitoring standards
Support audits and governance reviews as required

Required Skills & Qualifications Technical Skills

Strong experience in observability, monitoring, or SRE roles
Hands-on experience with Azure (Azure Monitor, Application Insights)
Experience with observability tools (Splunk, Datadog, Prometheus, Grafana, etc.)
Strong understanding of logs, metrics, traces, and distributed systems
Experience with APM tools and performance tuning
Scripting skills (Python, PowerShell, Bash, or similar)
Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)
Knowledge of Infrastructure as Code (Terraform, ARM, Bicep) Platform Knowledge
Experience supporting Salesforce environments (monitoring integrations, APIs, performance)
Understanding of cloud-native and microservices architectures Operational Excellence
Experience in incident management and RCA
Ability to analyze system performance and recommend improvements
Strong troubleshooting and analytical skills Soft Skills
Strong communication and collaboration skills
Ability to work with cross-functional and global teams
Proactive mindset with a focus on continuous improvement

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