Working Location: Mexico, Mexico City
Workplace Flexibility: Hybrid
For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.
Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
Our five Core Values empower us to achieve Our Purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.
Learn more about Life at Olympus: https://www.olympusamerica.com/careers.
Accountable for driving successful delivery, standardization, and continuous improvement of global network services across all regions and locations. The role leads strategic upgrades, modernization programs, and transformation initiatives to ensure consistent execution, alignment to global standards, security and compliance requirements, and measurable business outcomes worldwide.
Working closely with the accountable Service Owner, regional IT leaders, operations teams, and key business stakeholders, the IT Service Manager ensures globally consistent network services while coordinating cross-region delivery, prioritization, and service transition. The role provides global governance, aligns regional execution to enterprise objectives, and ensures solutions are fully documented, operationally ready, and transitioned into support with clear acceptance criteria.
Key Responsibilities
- WAN / SDWAN modernization: global backbone uplift, policy-based routing, QoS.
- LAN / WLAN refresh: campus/branch/factory standards, NAC/802.1X, Wi‑Fi optimization.
- Edge & Security: NGFW, SASE/ZTNA adoption, micro-segmentation, secure remote access/VPN.
- Core Services: DNS/DHCP/IPAM (DDI) enhancements, NTP, load balancing (L4/L7).
- Cloud Networking: Azure/AWS/GCP connectivity (VNets/VPCs, peering, Transit Gateway), ExpressRoute/Direct Connect.
- Observability & Automation: telemetry, NetFlow/IPFIX, synthetic monitoring, config automation (Ansible/Terraform), API integrations.
- Resilience & DR: HA/geo‑redundancy, capacity headroom, failover testing.
Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.
This role is aligned with Olympus’ Core Values: Patient Focus, Integrity, Innovation, Impact, and Empathy. Olympus is an equal opportunity employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive and contribute.
- Global Project Delivery & Cross-Regional Coordination
- Lead global end-to-end delivery and coordination of network initiatives across regions, ensuring alignment of plan, design, build, test, deploy, stabilize, and handover activities.
- Establish and govern global project delivery baselines, priorities, and interdependencies across regions, managing scope, timeline, budget, risks, assumptions, issues, and dependencies to drive consistent execution.
- Define global operational acceptance criteria and ensure structured transition into Network Operations and regional support teams with consistent documentation, runbooks, and support readiness.
- Service Improvement & Standardization
- Drive continuous improvement initiatives that reduce incident rates, MTTR, and change failures.
- Develop and enforce reference architectures, golden configurations, and lifecycle standards (hardware/OS/firmware).
- Champion simplification and standardization to reduce complexity and cost.
- Produce high‑quality design artifacts (HLD/LLD, security controls, test plans).
- Facilitate architecture reviews and CAB approvals; ensure alignment with Zero Trust and security policies.
- Validate performance, scalability, and resilience through proof of concepts and pilot deployments.
- Stakeholder & Change Management
- Engage business units, regional IT, Security, Cloud, EUC, and Application teams to align global priorities, coordinate regional execution and minimize business disruption.
- Communicate global progress, regional risks, dependencies and outcomes through executive reporting and stakeholder governance forums.
- Lead post‑implementation reviews (PIRs) and embed lessons learned into future projects.
- Managed Service Provider (MSP) & Vendor Management
- Coordinate MSP/OEM/carrier contributions to project delivery (SOWs, deliverables, staffing).
- Run formal service reviews for project workstreams; enforce SLA, quality, and compliance obligations.
- Manage contracts/renewals relevant to project scope; drive competitive bids and benchmarking cost/performance.
- Financial & Benefit Realization
- Build business cases (TCO/ROI), track budgets (CAPEX/OPEX), and ensure benefit realization (cost savings, risk reduction, performance gains).
- Optimize run costs (circuits, licensing, support) through consolidation, rationalization, and modern platform adoption.
- Risk, Security & Compliance
- Identify and manage project risks; implement mitigating controls and contingency plans.
- Ensure compliance with internal policies and external frameworks (e.g., ISO 27001, NIST, SOX as applicable).
- Coordinate security testing (policy compliance, vulnerability remediation) and formal sign‑offs.
- Documentation & Knowledge Transfer
- Maintain accurate documentation: topology, standards, runbooks, test evidence, and CMDB updates for all CIs affected.
- Deliver training/KT sessions to operations and regional teams; ensure support readiness and monitoring coverage.
- Other responsibilities / duties as assigned.
Must have:
- 10+ years of experience in the field of IT.
- 3+ years of experience in network team in an environment similar in size and complexity to Olympus (50+ locations, 10,000+ employees).
- Demonstrable knowledge of IT infrastructure products, services and techniques required to support effective technology infrastructures.
- Excellent knowledge of ITIL processes.
- Experience in network operations, working with external global service providers and working according to ITIL service management processes.
- Experience in delivering complex global projects and organizational changes in a multi-national company.
- Available to travel
- English spoken (advance)
- Valid VISA and Passport
Nice to have:
- Experience in the medical industry or directly in a Life Science Healthcare Company.
- 3+ years of experience in a manufacturing company which has R&D and production factories
- Demonstrates deep understanding of Japanese culture, social norms, and business practices. Apply this knowledge to build trust, navigate complex stakeholder environments, and ensure effective communication and execution within the local context. Balances global requirements with cultural sensitivities to support successful regional implementation of global strategies.
Certifications (Preferred but not mandatory)
- Project/Service: PMP or PRINCE2; ITIL v4 Foundation or higher.
- Networking: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, or equivalent.
- Cloud: AWS Advanced Networking, Azure Network Engineer, or similar
Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on:
Competitive salaries, annual bonus and 401(k)* with company match
Comprehensive medical, dental, vision coverage effective on start date
24/7 Employee Assistance Program
Free live and on-demand Wellbeing Programs
Generous Paid Vacation and Sick Time
Paid Parental Leave and Adoption Assistance*
12 Paid Holidays
On-Site Child Daycare, Café, Fitness Center**
Connected Culture you can embrace:
Work-life integrated culture that supports an employee centric mindset
Offers onsite, hybrid and field work environments
Paid volunteering and charitable donation/match programs
Employee Resource Groups
Dedicated Training Resources and Learning & Development Programs
Paid Educational Assistance
**Center Valley, PA and Westborough, MA
Are you ready to be a part of our team?
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.
You Belong at Olympus
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).
Let’s realize your potential, together.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
Posting Notes: || Mexico (MX) || Ciudad de México (MX-CMX) || Mexico, D.F. || Information Technology (IT)
