7 publicaciones de empleo destacadas en west (¡Están contratando!)

FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
22h
Divisional Retirement Plan Counselor - New York State, Western PA, West Virginia
Capital Group Companies —Regional, Mich.
- Tiempo completo
- Experiencia en ventas
- Servicios financieros
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Auxiliar de Logistica
Reclutamiento 4.0 —Zapopan, Jal.
- $16,000 a $17,000 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Ingeniería
- Inglés
- Oportunidades de crecimiento
Postulación rápida
1d
Analista Financiero
Cava Sautto —Zapopan, Jal.
- Desde $20,000 por mes
- Aplicaciones en linea
- Microsoft Excel
- Finanzas
- Licenciatura
- Oportunidades de crecimiento
Postulación rápida
3h
(O1) Collections Account Specialist
Vision Realty & Management —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
(P1) Underwriting and Renewal Specialist
Vision Realty & Management —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
OPERADOR DE MAQUINA ORPHEA / G7
Grupo West Pak de México —El Capulín, Mich.
- $14,000 a $15,000 por mes
- Tiempo completo
- Microsoft Excel
- Mantenimiento
- Capacidad analítica
- Ayuda o servicio de transporte
- Horarios flexibles
Postulación rápida
18h

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Divisional Retirement Plan Counselor - New York State, Western PA, West Virginia
Capital Group Companies —Regional, Mich.
You’ll work directly with financial advisors in an effort to build retirement plan sales momentum. In addition to a highly competitive base salary, per plan…

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FBS - Sr. Customer Care Director - CDMX

Capgemini -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$1 por año
Hace 22 horas

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Pensión de la empresa

Cualificaciones

Power BI
Administración de personal
Salesforce
Inglés
Microsoft Office
Administración del desempeño
Licenciatura
Mejora continua
Liderazgo

Descripción completa del empleo

This position is to be one of the leaders of the FBS Mexico’s CAS Contact Center, responsible for customer service delivery across Farmers Insurance's service brands, including Farmers, Bristol West and Foremost. The role is accountable for end-to-end contact center performance, including service delivery, workforce strategy, quality assurance, and data-driven operational decision making. It collaborates cross-functionally with Farmers CAS leadership and the FBS Operations Hub to meet brand-specific service level targets, customer experience goals, and performance standards. This role reports to the FBS Operations Hub Leader, with a dotted-line to the Head of Service and Head of Customer Experience.

Requirements

Ideal Candidate Profile:

The ideal candidate is passionate about operational excellence, service quality, and continuous improvement, with a strong background in managing large-scale contact center environments.

7-9 years of experience required in Customer Care / Contact Centers.
Team size: ~120 FTEs or more. Supervisors as direct reports.
Data-driven mindset with KPI and performance management expertise.
Strong people leadership and operational management experience.
Fluent English. Insurance experience is a plus, but not required

Key Responsibilities

Define and execute the CAS service delivery strategy, encompassing policy servicing, billing support, and customer care workflows that meet brand-specific service level and quality standards.
Lead end-to-end Contact Center operations, ensuring service excellence and operational efficiency.
Oversee performance through KPIs, SLAs, scorecards, and workforce planning, implementing best-in-class workforce management and quality assurance frameworks to meet service level goals.
Drive customer experience, quality, and continuous improvement, championing a customer-first culture centered on delivering exceptional, frictionless experiences.
Implement data-driven decision making, leveraging analytics to optimize performance and business outcomes.
Lead, coach, and develop teams to build a high-performance culture.
Support the scaling and continuous improvement of existing operations, including process refinement, cohort onboarding, and knowledge transfer.
Ensure effective resource planning, scalability, and readiness for growth, leading transformation, change management, and process optimization initiatives.

Technical & Business Skills

Microsoft Office (M365) - Intermediate

Power BI - Intermediate

CRM Analytics and reporting tools from contact center platforms

Experience with KPI analysis (AHT, SLA, FCR, NPS) and operational dashboards required

Project Management - Intermediate

Management Reporting - Intermediate

Salesforce - Plus

Exposure to advanced analytics tools - Plus

Customer center driven / Pristine service

Benefits

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

Postulación rápida

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west empleos

FBS - Sr. Customer Care Director - CDMX

Divisional Retirement Plan Counselor - New York State, Western PA, West Virginia

Auxiliar de Logistica

Analista Financiero

(O1) Collections Account Specialist

(P1) Underwriting and Renewal Specialist

OPERADOR DE MAQUINA ORPHEA / G7

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