Eaton’s Corporate Sector division is currently seeking a Infrastructure Supervisor.
Job Summary
The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various global product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.
Job Responsibilities
Tools/Technology
- Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
- Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
- Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
- Physical Security: Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).
- Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
- Mobile Support: Manage on-site cellular infrastructure and provide mobile device support.
- Operational Technology: Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.
Process
- Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
- Knowledge Management: Develop and maintain technical documentation, manuals, and knowledge base articles.
- Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
- Participate in efforts related to root cause analysis, and problem management as needed.
- Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
- Participate in the Inventory, Risk Assessment & Profit Planning Process. Review with team and influence budgeting, forecasting, and spending for IT infrastructure
- Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
- Participate in internal audits related to IT processes, procedures, software, licensing and systems.
- Comply with, and be an advocate of, company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.
- OPEX focus within zone
- Ensure adherence to IT strategic plan.
- Continuous Improvement: Apply EBS and CI methodologies to enhance IT operations.
Basic Qualifications:
- Bachelor's degree in IT from an accredited institution
- Advanced English skills
- Minimum 5 years of relevant IT service delivery experience.
- This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR).
- No relocation benefit is offered for this position.
- ITIL foundations certification (preferred)
Technical knowledge
- Working knowledge of IT infrastructure – PC’s, network, servers, storage, phone systems
- Advanced knowledge of MS Windows Operating Systems
- Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
- Working knowledge of Hardware - PC’s, laptops, mobile devices, PC peripherals online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
- Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
- Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
- Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
- IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Soft skills
- Has shown leadership attributes in some capacity of their work as a professional
- Experience in dealing with leaders within an organization, white glove treatment / Executive level support
- Ability to establish and maintain open and candid relationships with employees and customers
- Mentoring of Peers
- Ability to lead IT initiatives across the organization
- Learning Agility & Growth Mindset: Engage in continuous learning, embrace digital solutions, and adapt to evolving priorities.
- Conflict Management: Resolve conflicts constructively and maintain team cohesion.
- Communication: Communicate effectively across languages and audiences; deliver clear written, verbal, and presentation content.
- Core Competencies: Demonstrate ownership, problem-solving, sound judgment, attention to detail, empathy, and accountability.
- Coaching & Mentoring: Train and develop staff; support career growth and onboarding.
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
