13 publicaciones de empleo destacadas de human connect en miguel hidalgo cdmx (¡Están contratando!)

SiteOps Specialist
EarnIn —Ciudad de México, CDMX
- Liderazgo
Postulación rápida
Software Engineer MTS
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
Senior Technical Architect – AI
Genesys —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
AI Engineer - Forward Deployed Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- JavaScript
Genius POS Configuration Analyst
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Experiencia en ventas
- Apertura de nuevos negocios
- Licenciatura
Postulación rápida
Associate Director, Business Optimization - Payments
PPRO —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Análisis de datos
- Inglés
- Licenciatura
- Seguro dental
- Descuento de gimnasio
Principal AI Go-to-Market Operations Engineer
Redzone —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Matemáticas
- JavaScript
Postulación rápida
Senior Software Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Liderazgo
- Python
Postulación rápida
DevOps Platform Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- DevOps
- Maestría
Postulación rápida
Chef - Banquets
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
GTM AI Operations - Mexico
Jumpcloud —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
Sr .Net Software Developer
EVO Payments Mexico, S. de R.L. de C.V. —Cuajimalpa, CDMX
- Análisis de datos
- SQL
- Servicios financieros
Postulación rápida
Account Director Public Sector
Genesys —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Liderazgo
2h

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SiteOps Specialist

EarnIn -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Cualificaciones

Jira
Respuesta a incidentes
Recursos humanos
Google Analytics
Liderazgo

Descripción completa del empleo

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We're fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We're growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

POSITION SUMMARY

The Site Operations team at EarnIn ensures seamless operational efficiency, reliability, and user lifecycle management across Customer Care systems and adjacent tooling through automation, proactive support, and structured processes. As a SiteOps Specialist, you'll sit at the intersection of CX Operations, IT, Security, and Engineering, administering key platforms, driving intake and incident workflows, and maintaining audit/compliance rigor that keeps our tools secure and our teams productive.

This position will be hybrid (2 days per week) based in our Mexico City office, as part of our expanding site locations. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.

WHAT YOU'LL DO

Intake & triage. Own intake and triage for Site Ops requests via our Jira Customer Portal, including general requests, tooling access, and after-hours urgent support; coordinate with on-call as needed and ensure clear handoffs.
Implement agentic workflows. Implement end-to-end agentic workflows that autonomously intake, triage, and resolve routine Site Ops and CX issues (e.g., access requests, tooling fixes, standard configuration changes). Automate repetitive decision steps, surface runbooks and approvals, and provide auditable actions/rollback paths to reduce escalations and MTTR.
Tooling administration. Administer and support CX tooling and related applications (including Zendesk/SunCo, AWS Connect, Sprout Social, Assembled, and Google Analytics) with clear, well-documented procedures and safe configuration practices.
User lifecycle & Okta hygiene. Execute BPO and internal lifecycle operations (onboarding, permissioning, offboarding) with strong Okta hygiene; maintain source-of-truth rosters and access records and ensure changes are auditable.
Audits & remediation. Run recurring user/access audits across Site Ops–administered tools, document findings, and close the loop with stakeholders and Security to remediate access and control gaps.
Vendor escalations & incident support. Coordinate vendor escalations end-to-end: capture context, perform initial troubleshooting, open/track external tickets, and implement fixes or workarounds with partners. Support real-time incident response for agent- and customer-impacting tooling issues.
Cross-functional change coordination. Partner with Engineering, IT, and Security on configuration changes, release gating, and change validation; contribute implementation, rollback, and runbook steps for operational changes.
Documentation & enablement. Create and maintain high-quality runbooks, SOPs, tooling pages, and training content for internal teams and BPO partners; drive adoption and ensure documentation stays current.
Operational health & telemetry. Monitor operational health signals across owned tools; proactively address reliability, access, and performance issues affecting agents or customers and escalate via defined incident paths. Use telemetry to identify trends and measure improvements.

WHAT WE'RE LOOKING FOR

1+ year of hands-on experience administering CX platforms (e.g., Zendesk/SunCo): workflows, queues, routing, triggers/automations, and integrations.
Experience supporting production-grade support environments with high availability and real-time incident response expectations.
Proficiency with operational intake and tracking in Jira; comfortable collaborating across IT, CX, Engineering, and Security.
Demonstrated ownership of user lifecycle and access governance for internal or BPO populations; strong documentation habits (runbooks/workflows/playbooks).
Ability to troubleshoot agent/customer-impacting issues across chat, email, messaging, and voice channels in real time.
Experience with AWS Connect or similar cloud contact center platforms is a plus.
Experience building/implementing agentic workflows is a plus.
Familiarity with learning and workforce platforms used in support orgs (e.g., training and WFM tools) and with operational reporting across systems is a plus.
Experience supporting high-volume, regulated, or 24/7 contact center environments is a plus
Hands-on experience with Okta or identity/access automation (Okta Workflows, SCIM provisioning, etc.) and basic scripting/automation is a plus.

#LI-Remote #LI-Hybrid

A Note on AI in the Hiring Process: EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that generate summaries or notes for interviewers, review resumes, assist with scheduling, or help identify themes across candidate responses and profiles for a given role. Final hiring decisions are made by human interviewers and hiring managers. If you have any concerns about the use of AI in our hiring process, please connect with your recruiter. With your consent, EarnIn may use AI tools to help transcribe or summarize interviews. Recordings are treated as confidential candidate data and are accessible only to authorized hiring personnel. Declining to be recorded will not negatively affect your candidacy or evaluation.

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

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human connect empleos en miguel hidalgo cdmx

SiteOps Specialist

Software Engineer MTS

Senior Technical Architect – AI

AI Engineer - Forward Deployed Engineer

Genius POS Configuration Analyst

Associate Director, Business Optimization - Payments

Principal AI Go-to-Market Operations Engineer

Senior Software Engineer

DevOps Platform Engineer

Chef - Banquets

GTM AI Operations - Mexico

Sr .Net Software Developer

Account Director Public Sector

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