Being at the forefront of innovation is exciting, and leading transformation in a large global organization is a role that many people aspire to. If this is you, we have a transformational role in our newly developed platform services organization.
The Senior Director, Tech Operations & Release Management, is a senior technology leader accountable for how Coca-Cola’s global MarTech, AdTech, Customer, and Commercial platforms are run and for how change is delivered to them. The role brings together two connected disciplines under one leader: technology operations (reliability, monitoring, L2 incident resolution, and AI-augmented operations) and release management and delivery (program and project management, scrum, and governed, predictable releases), across all regions (North America, LATAM, EMEA, APAC).
This leader ensures the platforms stay reliable and available while change flows through them safely, on a predictable cadence, with strong governance. The Tech Operations side keeps systems healthy and resolves issues quickly; the Release Management and delivery side ensures work is planned, sequenced, and shipped with quality and without surprises. Together, they protect both stability and speed.
The role requires technical depth, delivery rigor, and steady leadership. The right leader understands the platforms and the operating model, works comfortably across executive conversations, operational reviews, and delivery governance, and stays close to the technology when it helps. It also requires a calm, steady presence to lead a large, globally distributed organization and bring clarity during incidents and high-stakes releases.
A priority of this role is to apply Generative and agentic AI to operations and delivery, advancing from traditional, ticket- and status-driven ways of working toward AI-augmented monitoring, automated remediation, and smarter, data-driven delivery, responsibly and with measurable business value.
This leader oversees both the Tech Operations and Release Management teams. The Director, Tech Operations and the Release Management leaders, including Program Managers, Project Managers, and Scrum Masters, along with their Directors and Managers, report to this role. This role reports to the Vice President, Platform & Product Engineering, and partners closely with the Senior Directors across Product Development, Platform, and Architecture.
Technology Operations & Reliability
Own global technology operations across the MarTech, AdTech, Customer, and Commercial platforms: reliability, availability, monitoring, observability, and L2 incident resolution across a follow-the-sun model.
Champion AI-augmented operations: lead the move from traditional ticket processing toward AI agents for monitoring, detection, correlation, automated triage, and self-healing remediation.
Advance SRE and reliability practices (SLOs, error budgets, incident response, blameless RCA) that prevent repeat incidents and protect revenue-generating services.
Release Management & Delivery Governance
Own release management end-to-end: release planning, scheduling, change control, environment governance, and go/no-go decisions, ensuring predictable, low-risk delivery across teams and regions.
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
