7 publicaciones de empleo destacadas de help desk en sector popular cdmx (¡Están contratando!)

Risk Analytics Lead (Líder de Analítica de Riesgo) - Hybrid
Clara —Ciudad de México, CDMX
- Administración de personal
- Inglés
- SQL
2d
Pricing Revenue Management - Associate
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
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Driver Success Specialist
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Licenciatura
- Sin título de educación superior
HiL Interface Engineer
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Licenciatura
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Commerce Manager, GOC
WPP Media —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Pricing Revenue Management - Vice President
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida

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Risk Analytics Lead (Líder de Analítica de Riesgo) - Hybrid

Clara -
Ciudad de México, CDMX

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Información del empleo

Hace 2 días

Beneficios

Opciones sobre acciones

Cualificaciones

Administración de personal
Plurilingüe
R
Información reglamentaria
Inglés
SQL
B2B
Portugués
Python

Descripción completa del empleo

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

Clara is looking for a Risk Analytics Lead to own the analytical engine of our Risk function globally. This role sits within the Risk team and is responsible for three interconnected domains: building and maintaining the risk models and scorecards that power credit decisions across our markets; owning Clara's Model Risk Management (MRM) framework; and acting as the Risk team's lead designer for our risk data infrastructure, working hand-in-hand with the Data team on its implementation.

This is a high-impact, cross-functional role for someone who combines deep technical expertise in risk modeling with the judgment to govern model risk and the communication skills to bridge Risk, Data, and senior leadership.

What you'll do

Risk Modeling

Design, develop, and maintain the full suite of risk models across the credit lifecycle — scorecards, probability of default (PD), loss given default (LGD), exposure at default (EAD), expected credit loss (ECL), and behavioral models
Own model backtesting, performance monitoring, and recalibration processes; ensure models remain fit for purpose as portfolio composition and macroeconomic conditions evolve
Develop and maintain early warning indicators, portfolio segmentation, and concentration risk analytics
Translate model outputs into actionable credit strategy inputs for Credit Policy and Portfolio Management teams

Model Risk Management (MRM)

Design and own Clara's MRM framework: model inventory, model risk classification, validation standards, and model risk appetite
Define and enforce model governance processes — development standards, independent validation, approval workflows, and ongoing review cadences
Act as internal challenger on all risk models; ensure models are documented, explainable, and auditable
Establish thresholds for model risk escalation and lead remediation when models breach performance benchmarks

Risk Data Infrastructure (Design)

Partner with the Data Engineering team as the Risk domain expert and architecture co-designer for the risk data infrastructure
Define business and analytical requirements for risk data pipelines, feature stores, and reporting layers; ensure the infrastructure supports both real-time decisioning and portfolio analytics needs
Drive adoption of robust data standards within the Risk function — lineage, quality controls, and documentation
Translate Risk's analytical roadmap into concrete data infrastructure requirements; prioritize with the Data team based on business impact

Leadership & Stakeholder Management

Build and manage a lean, high-performing Risk Analytics team; define hiring needs and grow the function as Clara scales
Work closely with Credit Policy, Credit Desk, Portfolio Management, and Compliance — act as the technical partner that turns risk strategy into quantified models
Present model performance, MRM status, and analytical insights to senior leadership and, when relevant, to regulators
Champion a data-driven culture within Risk; define standards for analytical rigor and model documentation across the team

Who you are

Must haves

Academic background in Statistics, Mathematics, Actuarial Science, Engineering, Economics, or a related quantitative field
7+ years of experience in credit risk analytics, with hands-on ownership of the full model lifecycle — from development and validation to production monitoring and recalibration
Demonstrated experience building or managing a Model Risk Management framework (model inventory, validation governance, model risk appetite)
Deep proficiency in Python or R for modeling, and SQL for data extraction and analysis
Experience translating model requirements into data infrastructure needs; comfortable working alongside data engineers as a domain expert and co-designer
Strong grasp of credit risk regulation in at least one of Clara's markets (CNBV/Mexico, SFC/Colombia, BACEN/Brazil)
Proven ability to communicate technical concepts clearly to non-technical stakeholders, including executive leadership
Fluency in English and Spanish (Portuguese a strong plus)

Nice to haves

Experience in B2B credit or working capital products (trade credit, credit lines, commercial cards)
Familiarity with fintech or high-growth startup environments where you've had to build infrastructure and processes from scratch
Exposure to audit processes, regulatory reporting, and model-related regulatory examinations
Experience building or managing small analytics or data science teams
Hands-on experience with MLOps tooling, model monitoring platforms, or feature stores
Knowledge of Basel credit risk frameworks (IRB approaches, ECL under IFRS 9)

Why join Clara

At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

We're the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.

What we believe in

#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we're proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

Competitive salary and stock options (ESOP) from day one
Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
Annual learning budget and internal accelerated development paths
High-ownership environment: we move fast, learn fast, and raise the bar — together
Smart, ambitious teammates — low ego, high impact
Flexible vacation and hybrid work model focused on results

If you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara's Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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help desk empleos en sector popular cdmx

Risk Analytics Lead (Líder de Analítica de Riesgo) - Hybrid

Pricing Revenue Management - Associate

Driver Success Specialist

HiL Interface Engineer

Commerce Manager, GOC

Pricing Revenue Management - Vice President

IT Service Desk Agent

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