Objective
Serve as the primary liaison between Nemak and customer manufacturing facilities, ensuring customer satisfaction through effective quality management, problem resolution, and operational support. This position represents Nemak on-site at customer locations, proactively identifying, containing, and resolving quality concerns while maintaining strong customer relationships and supporting continuous improvement initiatives.
Main Responsibilities
Act as the primary contact with customer Manufacturing, Quality, and Engineering teams.
Monitor product quality performance and customer metrics to identify risks and prevent non-conforming material from reaching production.
Conduct daily inspections of customer plant areas, including production lines, quality areas, quarantine zones, and scrap locations.
Investigate and manage quality concerns, documenting findings, coordinating containment activities, and escalating issues when required.
Communicate customer concerns, inventory status, quality issues, and operational risks to Nemak teams through established reporting channels.
Lead and support problem-solving activities utilizing customer and Nemak methodologies (8D, MASP, and other structured approaches).
Coordinate PPAP runs, special tests, PTR activities, and customer validations to support new launches and engineering changes.
Track customer complaints, corrective actions, and closure activities to ensure timely resolution.
Support negotiations regarding acceptance criteria, repair procedures, scrap agreements, and chargeback policies.
Monitor customer chargebacks, quality costs, scrap rates, and deductions while maintaining detailed records and supporting financial reviews.
Collaborate with Quality, Logistics, Manufacturing, Engineering, and Supply Chain teams to support production and delivery performance.
Participate in customer operational meetings and develop strong working relationships with key stakeholders.
Support supplier development activities and continuous improvement initiatives focused on quality, delivery, and cost performance.
Position Requirements
Education: Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Metallurgical Engineering, or related field.
Experience: Minimum 3 years of experience in Quality, Manufacturing, Process Engineering, Customer Quality, or related areas.
Skills: Problem solving, analytical thinking, negotiation, customer relationship management, communication, leadership, teamwork, and decision making.
Tech Skills: Quality Core Tools (APQP, PPAP, FMEA, MSA, SPC), GD&T interpretation, quality systems, statistical analysis, problem-solving methodologies, SAP, Minitab, and customer communication portals.
Languages: Advanced English required. Spanish required for Mexico-based positions.
At Nemak, Diversity, Equity and Inclusion (D&I) play a fundamental role in everything we do and are the underlying platform on which our culture is built. We foster a culture that is safe, respectful, fair and inclusive for all of our employees and job applicants. Our value proposition relies on innovation and cross-cultural teamwork, which is only possible when we strive for belonging and commitment to Diversity, Equity and Inclusion. We understand the impact equality and of varied perspectives that welcome better ideas to solve complex problems for improvement and transformation.
We are proud to have bias-free conditions of employment, including recruiting, hiring, placement, and promotions, and we welcome all our employees and job applicants. We strongly prohibit any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
