13 publicaciones de empleo destacadas de maintenance specialist en ciudad de méxico, dif (¡Están contratando!)

Customer Specialist
Boldr —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Servicio al cliente
- Salesforce
Postulación rápida
3d
Director de Planeación Estratégica - CIB
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
- Oportunidades de crecimiento
1d
Start-up Associate
Fortrea —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
7d
FBS - Capital Modeling Specialist
Capgemini —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Marketplace Operations Specialist / Music & Live Shows (Backoffice)
FeverUp —Ciudad de México, CDMX
- Inglés
- Microsoft Office
- SQL
Postulación rápida
Senior Shopify Developer
Globant Commerce Studio —Ciudad de México, CDMX
- Salesforce
- Mantenimiento
- Inglés
Postulación rápida
Office Operations & Administration Specialist – Mexico City
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $27,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
- Descuento de empleados
Postulación rápida
21h
Banamex Business Analyst - Crédito al Consumo
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
12h
Quality & Regulatory Affairs Director
DHL —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Mejora continua
- Experiencia en manufactura
4d
Director de Planeacion Financiera - Banca Corporativa (CIB)
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
1d
Sr Specialist Retail Operations
Adidas —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Mejora continua
- Gestión de venta al por menor
- Descuento de empleados
4d
Site Contracts Associate, Mexico, IQVIA Biotech
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
3d
Especialista Workday
Siemens Energy —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
3d

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Customer Specialist

Boldr -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 3 días

Cualificaciones

Chat en vivo
Google Docs
Microsoft Excel
Servicio al cliente
Salesforce
Microsoft Office

Descripción completa del empleo

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Specialist, you will serve as the primary point of contact for participating salons and distributors in the client's Sustainable Beauty Partner rewards program, independently resolving inquiries for a portfolio of approximately 4,000 salons and 20 distributors across the US and Canada.

You will exercise proactive, independent critical thinking to determine appropriate solutions, and deliver white glove, VIP level support to high end beauty salons, with personalized, empathetic written communication tailored to each partner rather than templated responses. You will also ensure timely support, accurate program maintenance, and seamless coordination across internal teams and external partners.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Independently resolve inquiries and account, order, and program related issues for approximately 4,000 participating salons and 20 distributors across the US and Canada, exercising sound, proactive judgment rather than defaulting to escalation.
Deliver white glove, VIP level support to high end beauty salons in the program, crafting personalized and empathetic written communication for each interaction.
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved, including order, account, and program related issues.
Ensure proper and timely escalation of genuinely complex or sensitive issues to meet internal and external expectations, including troubleshooting and escalating technical issues as needed.
Support the returns process, including tracking returns and reviewing and updating account records accordingly.
Manage partner redemption opportunities and reporting, including tracking status and ensuring timely completion.
Build and maintain Excel based reporting for redemption tracking and program performance, ensuring accuracy for internal and client facing use.
Maintain and update program materials, such as order forms and product information, including managing product transitions and communicating availability timelines.
Support administration of program tracking initiatives, including compiling submissions and coordinating communications with participating partners.
Act as a point of expertise on program structure, redemption processes, and partner accounts, supporting teammates and contributing to continuous process improvement.
You are expected to deliver service excellence and maximize customer satisfaction.
Work with the client team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
A self starter, comfortable making independent decisions and exercising judgment without close supervision

Requirements

YOU HAVE…

3+ years of customer service experience (email, phone, or chat support), including experience managing multiple systems, platforms, and priorities simultaneously, ideally including support for high touch, VIP, or premium client segments.
Strong knowledge of cloud based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications, including proficiency in Excel for building and maintaining reporting.
Excellent reading comprehension, and verbal, and written communication skills.
Strong and effective phone contact handling skills along with strong organizational and administrative skills and attention to detail.
An ability to understand and communicate complex ideas to customers, both verbally and in written form.
Knowledge and experience with CRM is a plus (e.g., Salesforce).
Aptitude to quickly learn and navigate new technology, systems, and applications, as this role requires working across multiple platforms (e.g., order management, CRM, IT ticketing, and event coordination tools).
The ability to accept feedback gracefully and with an open mind.
Solid understanding of Customer Experience best practices, with demonstrated ability to independently resolve complex or sensitive inquiries using sound critical thinking and minimal supervision.
Customer orientation and ability to adapt and respond to different types of characters.

Postulación rápida

Refina tu búsqueda

maintenance specialist empleos en ciudad de méxico, dif

Customer Specialist

Director de Planeación Estratégica - CIB

Start-up Associate

FBS - Capital Modeling Specialist

Marketplace Operations Specialist / Music & Live Shows (Backoffice)

Senior Shopify Developer

Office Operations & Administration Specialist – Mexico City

Banamex Business Analyst - Crédito al Consumo

Quality & Regulatory Affairs Director

Director de Planeacion Financiera - Banca Corporativa (CIB)

Sr Specialist Retail Operations

Site Contracts Associate, Mexico, IQVIA Biotech

Especialista Workday

Quiero recibir la alerta de empleo más reciente para maintenance specialist en ciudad de méxico, dif

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