6 publicaciones de empleo destacadas de help desk en ciudad de méxico (¡Están contratando!)

Technical Support - Help Desk
Teva —Ciudad de México, CDMX
- Microsoft Outlook
- Administración de personal
- Informática
6h
Ciudad de México | Glosador - Customs Brokerage
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Pricing Revenue Management - Vice President
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
Commerce Manager, GOC
WPP Media —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Manager, Paid Media
Brainlabs —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Liderazgo
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida

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Ciudad de México | Glosador - Customs Brokerage
Expeditors —Ciudad de México, CDMX
Good knowledge of customs brokerage process and system essential (desirable). Ensure smooth and timely customs process flow. Pedimento creation in MASL system.
Postulación rápida

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Technical Support - Help Desk

Teva -
Ciudad de México, CDMX

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Información del empleo

Hace 6 horas

Cualificaciones

Microsoft Outlook
Administración de personal
Informática
Gestión de incidentes
Microsoft Exchange
Licenciatura
Seguridad
ServiceNow

Descripción completa del empleo

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

How We’ll Take Care of You

When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

How You’ll Spend Your Day

Advise and guide end users regarding the use of a broad range of products, tools and services within the IT domain
Follow a standard call flow and service request / incident handling processes: Verify entitlement, perform troubleshooting and problem determination. Resolve and close the ticket or route the ticket to the appropriate resolver team.
Use technical resources and tools, answer end users’ queries.
Utilize their product, technology, services skills to identify issues which may be related to products’ installation, updates, configuration, operation or performance.

Your Skills and Experience

English – reading, writing, speaking
Bachelor’s in computer science, Engineering, or related discipline with an IT certificate / diploma is preferred
1 to 3 years' experience as a technical service desk agent
Worked as part of 7/24/365 global operations teams
Excellent logical reasoning, troubleshooting and problem determination skills

• Knowledge and experience with Remote takeover tools• Understanding of ITIL (IT Infrastructure Library)

Experience with ServiceNow or similar Incident Management Tool
Knowledge on handling Service Requests and Incidents
Knowledge on Email tools like MS-Outlook and MS-Exchange
Knowledge on Networking (VPN/Connectivity Issues), Internet Security,
Knowledge on Windows, Mac O/s (Basics), Android, iOS
Knowledge on instant messaging tools like MS-Teams
Working knowledge on O365
Experience with working in a pharma / Biotech / GxP environment is preferred

How We’ll Take Care of You

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community. When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way.

Reports To

First Line Manager

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Make sure to apply through our internal career site on Twist—your one-stop shop for career development

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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We Are Teva

How We’ll Take Care of You

How You’ll Spend Your Day

Your Skills and Experience

How We’ll Take Care of You

Reports To

Already Working @TEVA?

Teva’s Equal Employment Opportunity Commitment

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