9 publicaciones de empleo destacadas de help desk en el olivo cdmx (¡Están contratando!)

Desktop Support Engineer (Level 2)
NSC Global —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Habilidades de comunicación
3h
Commerce Manager, GOC
WPP Media —Ciudad de México, CDMX
- Administración de personal
- Licenciatura
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Pricing Revenue Management - Vice President
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
Experience Management Manager
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
- SQL
Senior Product Category Manager
Emma – The Sleep Company —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mercadotecnia
- Inglés
Senior Sales Executive - Mandarin Speaker
Ebury —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
6d
Sr Enterprise Sales Executive - CDMX or BOG
Platzi —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Inglés
- Licenciatura
Postulación rápida
Manager, Paid Media
Brainlabs —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Liderazgo
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida

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Analista atención a usuarios y mesa de ayuda temporal - Publicación vencida
Sura —Cuauhtémoc, CDMX
1.-Coordina y controla la operación de la mesa de ayuda para la atencion a los usuario como punto unico de contacto para la resolucíon de sus requerimientos a…
$22,700 por año
OPERADOR DE MESA DE AYUDA NIVEL 2
Omni Printer —Cuajimalpa, CDMX
Atender y resolver incidentes y solicitudes de servicio mediante procedimientos estandarizados y herramientas de soporte. (Titulado y/o con cédula).
$17,000 por mes
Postulación rápida

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Desktop Support Engineer (Level 2)

NSC Global -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 3 horas

Cualificaciones

Servicio al cliente
Hardware de computadora
Habilidades de comunicación

Descripción completa del empleo

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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help desk empleos en el olivo cdmx

Desktop Support Engineer (Level 2)

Commerce Manager, GOC

Pricing Revenue Management - Vice President

Experience Management Manager

Senior Product Category Manager

Senior Sales Executive - Mandarin Speaker

Sr Enterprise Sales Executive - CDMX or BOG

Manager, Paid Media

IT Service Desk Agent

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