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The HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimization.
The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.
HR Operations & Employee Lifecycle Management
Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
Act as a human-in-the-loop reviewer for AI-generated content, ensuring accuracy, compliance, tone and alignment with policy.
Enable and guide people leaders to navigate core HR processes using standardized guidance, self-service channels and AI-enabled support, ensuring alignment with global standards while applying appropriate judgement for complex or sensitive cases.
Employee Experience & Service Excellence
