20 publicaciones de empleo destacadas en customer service representative specialist (¡Están contratando!)

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Collections Specialist

IMI plc -
Parque Industrial Querétaro, Qro.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Cuentas por cobrar
Microsoft Excel
JD Edwards
Oracle
Microsoft Outlook
ERP systems
Inglés
Microsoft Office
Licenciatura
Estimación y pronóstico
Experiencia en manufactura
OEM
Negocios

Descripción completa del empleo

Area

Finance

Work type

Full Time

Sector

Transport

Work Environment

Hybrid

Reference

IPE-698853

Location

Parque Industrial Querétaro, Querétaro, Mexico

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Work Environment: On site 3-4 days weekly

Summary/Objective of the Position:

1. Ensure timely recovery of accounts receivable.

2. Maintain positive relationships with national and international clients.

3. Ensure compliance with credit policies and financial best practices.

4. Collaborate with internal teams to resolve billing discrepancies and disputes regarding client charges.

5. Contribute to the financial health of the organization through efficient collection processes.

Essential Job Roles and Responsibilities:

Monitor aging reports and proactively contact customers regarding past‑due balances.

Resolve billing discrepancies by collaborating with internal teams (Sales, Shipping, Customer Service).

Negotiate payment plans when necessary while protecting company interests.

Apply payments, reconcile accounts, and ensure accurate AR records.

Serve as the primary point of contact for customer payment inquiries.

Communicate credit decisions and account status to Sales and Operations.

Support month‑end closing activities, including AR reporting and cash forecasting.

Identify trends and recommend process improvements.

Ensure adherence to company credit policies, SOX controls (if applicable), and industry best practices.

Assist with audits, reporting, and special projects as assigned.

Job Requirements:

Level of Education and Experience:

1. Required schooling: Bachelor's degree (completed) in Accounting, Business Administration, Finance, or related field preferred.

2. Minimum experience of more than 3 years of credit, collections, or accounts receivable experience, preferably in the automotive industry (OEM/Level 1-2) or manufacturing.

Skills and Competencies:

1. Assertive communication

2. Customer Service Attitude

3. Advanced English

4. ERP system (JDE, SAP, Oracle, Dynamics).

5. Experience in international invoicing through U.S. Customer Portals (EDI).

6. Management of shipping documentation and validation of invoices against purchase orders/releases

7. Managing Automotive Deductions and Disputes through Timely Tracking and Root Cause Analysis with Operations/Logistics

Required Software:

1. MS Office (Word, Excel, PowerPoint & Outlook) Advanced

Supervisory Responsibilities

This position has no supervisory responsibilities.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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Work Environment: On site 3-4 days weekly

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