20 publicaciones de empleo destacadas en contact center agent (¡Están contratando!)

Medical Information Agent
Novartis —Insurgentes, QRoo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior CX Manager
Talkdesk —Desde casa
- Home Office (Desde casa)
- Administración de personal
- PMP
- Salesforce
Postulación rápida
Intern – Global Supply Chain Analyst
Micron —Tlaquepaque, Jal.
- Análisis de datos
- Licenciatura
Onboarding Ambassador - Seasonal
ResultsCX —Hermosillo, Son.
- Bachillerato
- Reclutamiento
3d
Sr. Success Architect - Marketing Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
Marketing Data Scientist, Data & AI Enablement
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- Doctorado
- Maestría
Postulación rápida
Front Desk Receptionist
Four Seasons —Del Sol, Zac.
- Incluye fines de semana
- Inglés
- Servicios a huéspedes
6d
AI Engineer, IT, AI Enablement
Micron —Tlaquepaque, Jal.
- Azure
- Administración de personal
- Informática
Last Mile Optimization Manager, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Infrastructure Engineering and Operations-P2
BSA-JLL - LaSalle Partners, MEX —Jalisco, Jal.
- Tiempo completo
- Administración de personal
- Mantenimiento
- Liderazgo
Postulación rápida
Ejecutivo de Atención a Agencia -Inglés Avanzado Turno Nocturno
Despegar —Cancún, QRoo.
- Tiempo completo
- Inglés
- Hotel
Postulación rápida
13d
Python Software Engineer
3Pillar —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Experiencia en bases de datos
- Seguro de vida
Sr Sales Specialist , Amazon Connect
Amazon Web Services Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Unqork Senior Software Engineer (Low Code / No Code)
3Pillar —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Senior AI Solutions Analyst
Micron —Tlaquepaque, Jal.
- Microsoft Outlook
- Administración de personal
- Licenciatura
Modernization Solution Architect (Cloud/Infrastructure)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Experiencia en ventas
- DevOps
3d
Senior QA Automation Engineer (Python | Selenium | Pytest)
3Pillar —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
11d
Senior DevSecOps Engineer - Part time
3Pillar —Desde casa
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
- Seguro de vida
Senior Cloud Engineer (AWS)
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
7d
Sr Engineer, IT, AI Enablement
Micron —Tlaquepaque, Jal.
- Azure
- Administración de personal
- Informática

Quiero recibir la alerta de empleo más reciente para contact center agent

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Medical Information Agent

Novartis -
Insurgentes, QRoo.

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Doctorado

Descripción completa del empleo

Summary

Position Summary
Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

About the Role

Position Summary

Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

Job Responsibilities:

Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
Create and review Medical Response Documents (MRDs) for product portfolio.
Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.
Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).
Support in development and implementation processes for internal departments as they relate to daily MI activities.
Participate in projects to optimize Medical Information services.
Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners.
Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
Identify and champion best practices in MI.

Competencies

Communicates Effectively
Manages Complexity
Balances Stakeholders
Action Orientation [Takes initiative]
Optimizes Work Processes
Drives Results
Collaborates
Decision Making [Making the right call]
Demonstrating courage [Being authentic]
Problem Solving

Position Requirements

PhD, PharmD, MD, or equivalent
Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
Ability to acquire knowledge of various disease states and products
Strong verbal and written communication skills
Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment
Proven literature analysis and evaluation skills
Proficient in Microsoft Word, PowerPoint, and Excel
Technologically savvy
Ability to manage multiple projects within defined timelines

Location

Availability to work and be available during US business hours (9:00 a.m. - 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.

Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee's current manager and the leadership team.

The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

Business Unit

Marketing

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Research & Development

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Postúlate ahora

Refina tu búsqueda

contact center agent empleos

Medical Information Agent

Senior CX Manager

Intern – Global Supply Chain Analyst

Onboarding Ambassador - Seasonal

Sr. Success Architect - Marketing Cloud

Marketing Data Scientist, Data & AI Enablement

Front Desk Receptionist

AI Engineer, IT, AI Enablement

Last Mile Optimization Manager, Amazon Logistics

Infrastructure Engineering and Operations-P2

Ejecutivo de Atención a Agencia -Inglés Avanzado Turno Nocturno

Python Software Engineer

Sr Sales Specialist , Amazon Connect

Unqork Senior Software Engineer (Low Code / No Code)

Senior AI Solutions Analyst

Modernization Solution Architect (Cloud/Infrastructure)

Senior QA Automation Engineer (Python | Selenium | Pytest)

Senior DevSecOps Engineer - Part time

Senior Cloud Engineer (AWS)

Sr Engineer, IT, AI Enablement

Quiero recibir la alerta de empleo más reciente para contact center agent

Related Searches

Summary

About the Role

Accessibility and accommodation

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado