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Medical Information Agent

Novartis -
Insurgentes, QRoo.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Doctorado

Descripción completa del empleo

Summary

Position Summary
Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

About the Role

Position Summary

Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

Job Responsibilities:

Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
Create and review Medical Response Documents (MRDs) for product portfolio.
Collaborate with cross-functional teams including global MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.
Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).
Support in development and implementation processes for internal departments as they relate to daily MI activities.
Participate in projects to optimize Medical Information services.
Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners.
Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
Identify and champion best practices in MI.

Competencies

Communicates Effectively
Manages Complexity
Balances Stakeholders
Action Orientation [Takes initiative]
Optimizes Work Processes
Drives Results
Collaborates
Decision Making [Making the right call]
Demonstrating courage [Being authentic]
Problem Solving

Position Requirements

PhD, PharmD, MD, or equivalent
Three or more years of experience in medical writing, medical information/drug information, and/or relevant clinical experience
Ability to acquire knowledge of various disease states and products
Strong verbal and written communication skills
Strong ability to negotiate, resolve conflicts, prioritize, organize, and lead through influence in a complex, matrix environment
Proven literature analysis and evaluation skills
Proficient in Microsoft Word, PowerPoint, and Excel
Technologically savvy
Ability to manage multiple projects within defined timelines

Location

Availability to work and be available during US business hours (9:00 a.m. - 5:00 p.m. EST), schedule coordination in advance to ensure US Holiday coverage, and on call for critical matters, based on business needs.

Employees are typically expected to be in their current role for at least 18 months before applying for a different role, according to local guidelines. This allows them to gain sufficient experience and demonstrate their capabilities in their current position. Any transfer or application for a different role typically requires approval from the employee's current manager and the leadership team.

The preceding statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

Business Unit

Marketing

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Research & Development

Job Type

Full time

Employment Type

Regular

Shift Work

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

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