20 publicaciones de empleo destacadas en satisfaction supervisor (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Customer Care Analyst
Wallenius Wilhelmsen —Saltillo, Coah.
- Microsoft Excel
- Informática
- Inglés
7d
Gerente de Restaurante
Marriott International, Inc —Compostela, Nay.
- Tiempo completo
- Bachillerato
- Servicio de alimentos y bebidas
- Restaurante
IT Process Engineer I
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Informática
- Servicio al cliente
- Licenciatura
Manager - Accounting
Marriott International, Inc —Cruz de Huanacaxtle, Nay.
- Tiempo completo
- Licenciatura
10d
Chef - Banquets
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
Customs Supervisor.
Ford Motor Company —Naucalpan, Méx.
- Bilingüe
- Inglés
- Licenciatura
1d
Quality Supervisor
Autoliv Mexico —Aguascalientes, Ags.
- Mejora continua
4d
Ground Station Manager
CEVALogistics —Zona Urbana Río Tijuana, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director(a) de Compras Multiproperty
Marriott International, Inc —Isla Mujeres, QRoo.
- Tiempo completo
- Licenciatura
Executive Chef - A/B/C/D
Marriott International, Inc —Cruz de Huanacaxtle, Nay.
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
Manager - IT Hotel Openings & Conversions
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Bilingüe
- Administración de personal
- PMP
21h
Materials Mgmt Analyst I
Honeywell —Ciudad Juárez, Chih.
- Tiempo completo
- Administración de personal
- Experiencia en control de inventarios
- ERP systems
Analista de Recursos Humanos (temporal)
Clarios —Ciénega de Flores, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Server
Marriott International, Inc —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
Security Supervisor
Four Seasons —Del Sol, Zac.
- Tiempo completo
- Inglés
2d
Assy Process Engineer
BorgWarner —San Luis Potosí, S. L. P.
- Tiempo completo
- AutoCAD
- Administración de personal
- Inglés
- Seguro de vida
Accounting Manager - Mexico remote
Proper —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
Live Game Supervisor
Kerma Games —Monterrey, N. L.
- $10,497.00 a $23,109.68 por mes
- Tiempo completo
- Inglés
- Liderazgo
- Horarios flexibles
Postulación rápida
Clinical Performance Leader
Ormco —Mexicali, B.C.
- Bilingüe
- Microsoft Outlook
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
3d

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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satisfaction supervisor empleos

SUPERVISOR, OPERATIONS, BILINGUAL

Customer Care Analyst

Gerente de Restaurante

IT Process Engineer I

Manager - Accounting

Chef - Banquets

Customs Supervisor.

Quality Supervisor

Ground Station Manager

Director(a) de Compras Multiproperty

Executive Chef - A/B/C/D

Manager - IT Hotel Openings & Conversions

Materials Mgmt Analyst I

Analista de Recursos Humanos (temporal)

Server

Security Supervisor

Assy Process Engineer

Accounting Manager - Mexico remote

Live Game Supervisor

Clinical Performance Leader

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