20 publicaciones de empleo destacadas de engineer product certification en ciudad de méxico, dif (¡Están contratando!)

Technical Support Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Incluye fines de semana
- Administración de personal
- Informática
- Salesforce
2d
Fullstack AI Software Engineer - LATAM
Futureproofing —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- JavaScript
- Python
Kasten Specialist SE, Latam
Veeam Software —Ciudad de México, CDMX
- Azure
- Experiencia en ventas
- DevOps
- Descuento de gimnasio
- Seguro de vida
Senior Project Engineer, Global Services
Verkada —Ciudad de México, CDMX
- Informática
- Experiencia en ventas
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
2d
Field Services Technician
NTT Ltd —Coyoacán, CDMX
- Bachillerato
- Licenciatura
Program Manager for Supplier Quality Product Development
Stellantis —Ciudad de México, CDMX
- Administración de personal
- Microsoft Office
- Maestría
2d
Fullstack Developer (Senior) - Python (Django) + React - Remote, Latin America
Bluelight Consulting —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
10d
Azure Synapse Data Engineer
Cognizant —Colonia Polanco, CDMX
- Turno de 8 horas
- Trabajo híbrido
- Azure
- DevOps
- SQL
Senior Data Platform Engineer
Nouryon —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Desktop Support Senior Associate-Field Tech
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
- Bachillerato
- Licenciatura
1d
AEM Backend Developer
Boombit —Ciudad de México, CDMX
- Hasta $46,500 por mes
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
Personal Systems Category Leader for Mexico
HP —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios
Senior Software Engineer– Salesforce Full Stack Developer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- SQL
- JavaScript
Senior Security Platform Engineer
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Azure
- DevOps
- Linux
Senior Backend Engineer (Magento)
Globant Commerce Studio —Ciudad de México, CDMX
- Salesforce
- Inglés
- HTML
Postulación rápida
Technology Risk & Controls Director (CISO - Cyber)
JPMorganChase —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
9d
Software Development Advisor
NTT Ltd —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
BANAMEX Digital S/W Eng Sr Analyst - C12
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- DevOps
- Java
1d
Software Development Manager, Devices Sales & Customer Experience (DCSX)
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Manejo de grupos
Software Development Specialist
NTT Ltd —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática

Quiero recibir la alerta de empleo más reciente para engineer product certification en ciudad de méxico, dif

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Technical Support Engineer - Mexico City - Hybrid

Gigamon -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 2 días

Cualificaciones

QoS
TCP
Administración de personal
Informática
CCNP
Plurilingüe
Salesforce
Inglés
Licenciatura
Ethernet
Seguridad
TCP/IP
Debugging

Descripción completa del empleo

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction with products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.

What you’ll do:

Deliver a top-tier user support experience using SalesForce service cloud software.
Interact with our customers/ partners using our case management system, phone, email, and/or shared screen sessions.
Be the customer’s contact for providing accurate and creative technical solutions to user-reported problems.
Update and document the details of the issues, and the steps taken to solve them, follow-up conversations, escalations, and resolution in our case management system.
Create and add to knowledge base articles in our knowledge base.
Apply advanced troubleshooting techniques (debug and diagnosis) on critical problems that may span multiple products and features, including the ability to isolate, replicate and create workarounds to achieve high levels of customer satisfaction.
Report defects to Engineering after lab replications, meeting the Escalation standards.
Work collaboratively within the Support organization in driving Support process improvements and initiatives.
Participate in periodic weekend shifts and rotational 24*7 on-call support to provide escalation coverage to Elite customers outside of regular work hours.
Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
Work with other organizations to convey customer concerns and requirements.

What you’ve done:

Bachelor’s degree in Computer Science, Computer Technology, related technical discipline, or equal professional technical experience.
Targeting candidates with ~0-2 Years of Technical support experience in either networking or security
Hands on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS

Who you are:

Advanced or Fluent in English and Spanish (verbal and written)
Solid knowledge of TCP/IP and OSI networking model
Excellent problem solving and multitasking skills with the ability to organize and prioritize
Fun to work with – for our customers and your team
Must live within 50 miles of Mexico City
Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc.

#LI-Hybrid

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Quiero recibir la alerta de empleo más reciente para engineer product certification en ciudad de méxico, dif

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