5 publicaciones de empleo destacadas en customer satisfaction supervisor (¡Están contratando!)

Bilingual Operations Manager
Amigo Scale —Rosarito Centro, B.C.
- $5,000 a $5,500 por semana
- Tiempo completo
- Bilingüe
- CRM software
- Servicio al cliente
Postulación rápida
4h
Shipping / Receiving I
The Gund Company - Monterrey —Santa Catarina, N. L.
- Tiempo completo
- Bachillerato
- Matemáticas
- Experiencia en manufactura
Postulación rápida
Manager - Front Desk
Marriott International, Inc —Puerto Vallarta, Jal.
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
21h
Inbound Sales & Customer Service Representative - (Home Services)
Pavago —México
- Incluye fines de semana
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
9h
Customer Support Specialist
AMETEK, Inc. —Residencial Miraloma, Tamps.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2h

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Bilingual Operations Manager

Amigo Scale
Rosarito Centro, B.C.

Postulación rápida

Información del empleo

Tiempo completo
$5,000 a $5,500 por semana
Hace 4 horas

Cualificaciones

Bilingüe
CRM software
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Liderazgo

Descripción completa del empleo

Position Summary

The Operations Manager is responsible for overseeing the daily operations of AmigoScale’s Rosarito office. This individual serves as the on-site leader, ensuring employees, clients, and office operations run smoothly while representing company leadership locally.

During AmigoScale’s startup phase, the Operations Manager will also perform Team Lead responsibilities, including coaching agents, monitoring performance, and supporting day-to-day customer service operations. As the company grows, additional leadership positions will be added, allowing the Operations Manager to focus on higher-level operational management.

Key Responsibilities

Operations

Manage all day-to-day office operations.
Open and close the office.
Ensure operational readiness each day.
Coordinate internet, equipment, maintenance, vendors, and office supplies.
Maintain a professional, organized workplace.
Submit daily and weekly operational reports to leadership.

Leadership

Serve as the primary on-site representative for AmigoScale.
Supervise customer service representatives.
Coach employees and conduct performance discussions.
Monitor attendance, punctuality, and schedule adherence.
Assist with disciplinary coaching when needed.
Foster a positive and accountable team culture.

Recruiting & Training

Assist with recruiting and interviewing candidates.
Coordinate onboarding for new hires.
Ensure new employees receive proper training and equipment.
Identify future leaders within the team.

Client Operations

Monitor KPIs, quality, productivity, and customer satisfaction.
Handle customer escalations when necessary.
Ensure client expectations and service-level agreements are met.
Communicate operational updates to leadership.

Administration

Maintain employee records and documentation.
Coordinate time-off requests and scheduling.
Help ensure payroll information is accurate and submitted on time.
Maintain confidentiality of employee and client information.

Qualifications

3+ years of customer service or call center experience.
At least 1–2 years of supervisory or leadership experience.
Fluent English and Spanish.
Strong communication, coaching, and organizational skills.
Comfortable working independently with minimal supervision.
Proficient with Google Workspace, Microsoft Office, and CRM software.
Reliable transportation to the Rosarito office.

Success in This Role

Employees are engaged, supported, and accountable.
Client expectations are consistently met.
The office operates efficiently, even when executive leadership is off-site.
Operational issues are identified early and resolved proactively.
The team is prepared to grow as AmigoScale expands.

Job Type: Full-time

Pay: $5,000.00 - $5,500.00 per week

Ability to commute/relocate:

22700, Rosarito Centro, B.C.: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you understand under the team grows you may be acting as Operations Manager overseeing the site, and Team Lead capacity assisting the team.

Experience:

Supervisor : 1 year (Required)

Work Location: In person

Postulación rápida

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