Job Description:
The ITAM Analyst – Mobility & Asset Operations is an operational, governance-focused role supporting the lifecycle management of corporate mobile devices and end-user IT assets across North America. This position reports to the ITAM Sourcing & Asset Manager and handles day-to-day execution, request processing, policy enforcement, exception handling, and stakeholder communication.
The role partners closely with IT, HR, Finance, Procurement, vendors, and business leaders to ensure Schneider Electric policies are consistently applied while maintaining a strong customer experience. The ideal candidate is detail-oriented, comfortable working in policy-driven environments, and able to communicate confidently with stakeholders at all levels.
Key Responsibilities
Mobility & End-User Asset Operations
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Manage the end-to-end operational lifecycle of corporate mobile devices and related assets, including phones, hotspots, tablets, peripherals, and accessories.
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Review, validate, and process device requests, upgrades, replacements, port-outs, and non-standard requests in accordance with approved mobility and ITAM policies.
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Coordinate provisioning, shipping, carrier engagement, vendor fulfillment, returns, and decommissioning activities.
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Maintain accurate and up-to-date asset records across ServiceNow, Telecom Expense Management (TEM) platforms (e.g., Sakon), and supporting systems.
Policy Enforcement, Governance & Compliance
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Apply and enforce Schneider Electric ITAM and mobility policies consistently across North America.
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Validate eligibility and business justification based on role segmentation, approved hardware standards, and policy criteria.
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Manage exception workflows, including tracking VP / HRBP approvals and documented risk acceptance when exceptions fall outside standard system workflows.
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Maintain audit-ready documentation, approval trails, and compliance evidence to support internal controls and audits.
Stakeholder & Vendor Engagement
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Serve as an operational point of contact for end users, people managers, HRBPs, IT partners, and vendors regarding mobility and asset requests.
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Communicate decisions clearly, professionally, and diplomatically, including policy denials and alternative options.
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Proactively follow up on pending approvals, missing information, or stalled requests to drive timely resolution.
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Support escalations and complex cases in partnership with ITAM leadership and cross-functional stakeholders.
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Working knowledge of COUPA, including catalog navigation, requisition creation, and order processing to support cross-functional and cross-training activities within Asset Management.
Operational Enablement & Continuous Improvement
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Support continuous improvement initiatives across ITAM and mobility operations, including workflow optimization and documentation standardization.
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Assist with system enhancements and integrations (e.g., ServiceNow workflows, TEM tools, catalog alignment).
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Contribute to reporting, metrics, and insights related to asset utilization, compliance, request volume, and exception trends.
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Participate in regional or cross-functional projects such as tool rollouts, vendor transitions, or process standardization initiatives.
Qualifications & Experience
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Bachelor’s degree in Information Technology, Business, Supply Chain, Finance, or a related field, or equivalent professional experience.
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3–5 years of experience in IT Asset Management, Mobility Management, IT Operations, or a related discipline.
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Strong English proficiency and fluency (written and verbal) is required, with the ability to communicate clearly and professionally with North America stakeholders, including senior leaders, HRBPs, and external partners.
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Hands-on experience with ticketing systems (ServiceNow preferred) and asset, procurement, or expense management platforms.
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Experience supporting stakeholders across multiple business functions within North America.
(External) English Qualifications:
Skills & Core Competencies
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Strong attention to detail and disciplined documentation practices.
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Clear, professional written and verbal communication skills.
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Ability to manage multiple requests and priorities in a fast-paced, high-volume environment.
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Comfortable enforcing policy while maintaining a service-oriented, diplomatic approach.
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Strong follow-up, organization, and time-management skills.
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Ability to interact confidently with managers, HRBPs, vendors, and senior leaders.
Preferred Experience
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Exposure to Telecom Expense Management (TEM) and ServiceNow.
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Familiarity with corporate mobility programs, mobile carriers, and device catalogs.
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Experience supporting audits, governance reviews, or compliance initiatives.
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Experience working in a large, matrixed, global organization.
This role provides operational stability, governance enforcement, and stakeholder support across mobility and end-user asset services while enabling ITAM leadership to focus on sourcing strategy, vendor management, and financial ownership.
Let us learn about you! Apply today.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
