Description:
ABOUT VERATO
Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story.
Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today.
VERATO VALUES
We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.
Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.
ABOUT THE POSITION:
The Solutions Architect is a customer-facing technical leader responsible for delivering Verato’s solutions to address complex data and identity challenges, primarily within healthcare and related industries. This role emphasizes advanced solution design, technical leadership, and strategic collaboration with customers. Reporting to the Manager of Solution Delivery and Value, this role requires working on high-impact and often complex issues, leveraging deep expertise to achieve measurable customer success and operational excellence.
The Solutions Architect will also lead cross-functional initiatives, mentor junior staff, and serve as a Subject Matter Expert (SME) in Verato’s technology and best practices.
RESPONSIBILITIES:
Technical Implementation and Delivery
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Lead workshops and requirements gathering activities, providing guidance on best practices and technical solution design.
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Serve as a SME for matching algorithms, enterprise integration, stewardship workflows, and resolution of complex implementation issues.
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Design and implement Verato solutions, ensuring best practices for scalability, performance, and customer use cases.
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Conduct match analysis, including reviewing sample pairs with customers and investigating outcomes by analyzing UI and back-end data (e.g., Postgres, MongoDB, logs).
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Create architecture templates and reusable solutions to accelerate future implementations.
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Provide key analytics to support customer business KPIs by developing dashboards and reporting tools showcasing the value of Verato solutions.
Customer Collaboration and Enablement
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Act as the primary technical advisor to customer teams, ensuring alignment of Verato solutions with business objectives and operational workflows.
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Sponsor project closure and postmortem reviews in collaboration with Technical Project Managers and Implementation Consultants, identifying lessons learned and documenting best practices.
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Deliver comprehensive training and advisory services to customers, empowering them to maximize the value of Verato solutions.
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Identify opportunities to expand Verato’s footprint within customer organizations and collaborate with internal teams to support growth initiatives.
Escalation and Support
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Act as an escalation point for complex technical challenges, collaborating with support engineers and internal teams to resolve issues.
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Document implementation activities, including lessons learned and case studies, to drive continuous improvement and repeatable customer experiences.
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Provide mentorship and training to internal staff and new hires, sharing expertise in Verato use cases and solution design.
Leadership and Continuous Improvement
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Strategize with leaders across multiple functions to identify workstreams, set milestones, and align priorities for customer success.
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Proactively participate in Customer Experience team process design workshops, contributing insights from past delivery experiences.
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Continuously grow personal expertise through independent research and Verato-sponsored learning opportunities.
Requirements:
QUALIFICATIONS
Education
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Preferred is Bachelor’s degree or foreign equivalent in Computer Science, Management of Technology, Computer Engineering, or a related technical field. Experience will be considered as assessed by the hiring manager.
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Master’s degree is nice to have.
Experience
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0-1 years of progressive experience in customer-facing technical roles, including enterprise architecture and solution design.
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Extensive experience implementing Master Data Management (MDM) or Data Management technologies, including EMPIs and Provider solutions.
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Strong proficiency with relational and NoSQL database systems (e.g. SQL Server, Postgres, MongoDB).
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Expertise in project scoping, functional and technical specification creation, and complex system integrations.
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Prior experience with healthcare IT systems (e.g., HL7, FHIR, EMRs) is highly preferred.
Key Skills
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Demonstrated ability to lead workshops and requirements gathering sessions effectively.
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Advanced skills in data analytics and reporting, including developing dashboards to support customer KPIs.
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Proven ability to manage and deliver complex projects independently, working across cross-functional teams.
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Strong problem-solving and communication skills, with the ability to build trust with customers and influence key stakeholders.
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Ability to exercise independent judgment in selecting methods, techniques, and evaluation criteria to resolve complex issues.
Other Requirements
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May determine methods and procedures on new assignments and supervise activities of others (e.g., Technical Team Leads).
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Up to 25% travel may be required for customer meetings, workshops, and company events.
