Technical Support Engineer
Clipboard —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Inglés
- SQL
9h
Key account Lead
PayJoy —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Mercadotecnia
20h
Sr Engineer, IT, AI Enablement
Micron —Tlaquepaque, Jal.
- Azure
- Administración de personal
- Informática
Account Executive - International Payments & FX (Ejecutivo de Cuenta - Pagos Internacionales y FX) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Oracle
- Experiencia en ventas
- ERP systems
IT Sr API Developer Coordinator
l'Oréal —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Experiencia en ventas
Postulación rápida
Cybersecurity Leader
Procter & Gamble —Cuautitlán Izcalli, Méx.
- Tiempo completo
- Liderazgo
- Habilidades de comunicación
2d
Enterprise Account Executive (Ejecutivo de Cuentas Enterprise) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- SQL
eCommerce - Logistic/Fulfillment Manager
Sola Wood Flowers —Monterrey, N. L.
- Tiempo completo
- ERP systems
- Inglés
- Experiencia en manufactura
Postulación rápida
Operations Associate, Ratings Operations Support (RWS)
Fitch Ratings —Monterrey, N. L.
- Licenciatura
- Habilidades de comunicación
13d
IBP Support Engineer
PepsiCo —Miguel Hidalgo, CDMX
- Liderazgo
Technical Support Engineer
Schneider Electric —Apodaca, N. L.
- Tiempo completo
- Inglés
- Licenciatura
4h
FNOL Cabin Agent
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Manager, Digital Marketing, LAC
Burger King —Cuauhtémoc, CDMX
- Salesforce
- Inglés
- SQL
- Permiso de maternidad y paternidad
Postulación rápida
Influencer Marketing Manager
Partyhat —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Análisis de datos
Postulación rápida
Account & Driver Partnership Specialist
Wingz LatAm —México
- Home Office (Desde casa)
- CRM software
- Administración de personal
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operations Assistant | Executive Support & Special Projects
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
5d
FBS Senior Data Engineer (Airflow)
Capgemini —México
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
You've Been Referred: Genpact Global Internships
Genpact India Private Limited —Zapopan, Jal.
- Microsoft Excel
- Investigación
- Maestría
Postulación rápida
7h
Product Engineering Intern
Able Tech de México —Ciudad Juárez, Chih.
- $13,402.44 a $16,720.00 por mes
- Turno matutino
- AutoCAD
- Diagramas
- CAD
- Horarios flexibles
Postulación rápida
20h

More jobs to discover

Find similar jobs that you might be interested in.

Key Account Manager
Theramex —Ciudad de México, CDMX
Proven experience managing key accounts within the pharmaceutical, consumer health, or healthcare sectors. Manage sales performance, forecasts, budgets, and key…
12d
Key Account Manager - FMCG
ZURU —Benito Juárez, CDMX
3–5 years' experience in Key Account Management, Sales or a similar commercial role. Drive and exceed key sales targets, P&L metrics and growth KPIs across your…
Postulación rápida

Quiero recibir la alerta de empleo más reciente para quick learning

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Technical Support Engineer

Clipboard -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo
Hace 9 horas

Cualificaciones

React
Inglés
SQL
Respuesta a incidentes

Descripción completa del empleo

About Clipboard

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

Overview

Remote Global - Non U.S.

Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review.

This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them.

What You'll Do

Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers
Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering.
Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication
Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off
Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring
Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention
Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Who We're Looking For

Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem.
Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework.
End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs.
Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high.
Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip.
Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence.
Fluent, professional-level English communication, both written and verbal.

Nice to Have

Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar)
Familiarity with SQL and reading application logs
Background in technical support, SRE, incident response, or a related engineering-adjacent function
Exposure to AI-assisted coding/agent tooling
Experience in Ops, Support, or CX environments at scale

Hiring Process

Application Review
Skills Assessment via Case Study
Case Interview with Tech Support Team Lead
Interview with Head of Worker Experience

Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs.

Quick Note on Scammers:

Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.

Postúlate ahora

Refina tu búsqueda

quick learning empleos

Technical Support Engineer

Key account Lead

Sr Engineer, IT, AI Enablement

Account Executive - International Payments & FX (Ejecutivo de Cuenta - Pagos Internacionales y FX) - Mexico City (Hybrid)

IT Sr API Developer Coordinator

Cybersecurity Leader

Enterprise Account Executive (Ejecutivo de Cuentas Enterprise) - Mexico City (Hybrid)

eCommerce - Logistic/Fulfillment Manager

Operations Associate, Ratings Operations Support (RWS)

IBP Support Engineer

Technical Support Engineer

FNOL Cabin Agent

Manager, Digital Marketing, LAC

Influencer Marketing Manager

Account & Driver Partnership Specialist

Operations Assistant | Executive Support & Special Projects

FBS Senior Data Engineer (Airflow)

You've Been Referred: Genpact Global Internships

Product Engineering Intern

More jobs to discover

Quiero recibir la alerta de empleo más reciente para quick learning

Related Searches

About Clipboard

Overview

What You'll Do

Who We're Looking For

Nice to Have

Hiring Process

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado