3 publicaciones de empleo destacadas en staff advanced quality engineer (¡Están contratando!)

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- Servicio al cliente
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L3 Support Engineer

Cognizant -
San Luis Potosí, S. L. P.

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Información del empleo

Tiempo completo
Hace 3 horas

Cualificaciones

TCP
Servicio al cliente
DHCP
Hardware de computadora
Software de acceso remoto
DNS

Descripción completa del empleo

Job Summary
Contribute as a systems engineer managing Windows based endpoints core networking connectivity and enterprise desktop environments in a secure office setting. Provide remote and onsite troubleshooting for employees maintain stable infrastructure and ensure prompt resolution of incidents to enable reliable productivity and support the company mission of delivering high quality services to global customers. This is for Field services support roles.

Responsibilities
Provide advanced troubleshooting for Windows based desktops and laptops to quickly restore service and minimize disruption to business operations.
Manage user account tasks in enterprise systems such as access changes and workstation configuration to maintain a secure and reliable environment.
Perform root cause analysis for recurring Windows and desktop incidents to reduce future issues and improve user experience.
Monitor system performance of end user devices to identify potential problems early and initiate corrective actions before they affect productivity.
Implement standard images and configuration baselines for Windows devices to ensure consistency compliance and simplified support across the organization.
Coordinate with networking teams to validate device connectivity and resolve issues related to switches routers and wireless access while maintaining security standards.
Maintain accurate documentation for system configurations support procedures and troubleshooting steps to enable efficient knowledge sharing within the team.
Provide timely remote assistance through approved support tools to diagnose software hardware and connectivity problems for office based staff.
Execute patching and updates for Windows operating systems and core desktop applications to strengthen security posture and align with corporate policies.
Collaborate with infrastructure and security teams to enforce endpoint protection standards and ensure devices meet regulatory and audit requirements.
Track incidents and service requests in the ticketing system to meet service level targets and provide transparent communication to requestors.
Support hardware lifecycle activities such as device setup asset tracking and replacement planning to maintain a healthy endpoint inventory.
Contribute to process improvement initiatives by suggesting enhancements to support workflows monitoring and automation that optimize service quality.
Assist in user onboarding and offboarding activities by preparing desktops configuring profiles and ensuring appropriate access for a smooth transition.
Coordinate with application owners to validate compatibility and performance of critical business applications on Windows endpoints.
Engage in continuous learning of new Windows features security enhancements and remote support techniques to improve service delivery.
Participate in incident reviews to capture lessons learned and refine response procedures for desktop and networking related events.

Qualifications
Demonstrate solid experience managing and supporting Windows client operating systems including installation configuration and troubleshooting in a corporate environment.
Exhibit strong knowledge of networking fundamentals such as TCP IP DNS DHCP and VPN connectivity as applied to end user devices.
Apply proven experience in desktop support including remote diagnostics hardware issue resolution and software deployment for office based staff.
Utilize effective communication and customer service skills to interact with diverse stakeholders and clearly explain technical issues in accessible language.
Show familiarity with enterprise tools for ticketing remote access endpoint management and antivirus to handle daily operational tasks efficiently.
Display an analytical mindset with the ability to prioritize multiple incidents and drive them to resolution within agreed service timelines.
Present any exposure to scripting or automation for repetitive desktop support tasks as an additional advantage that supports operational efficiency.

Certifications Required
Preferred certifications include Microsoft Certified Systems Administrator or equivalent Windows focused credential relevant to systems and desktop support.

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