20 publicaciones de empleo destacadas de salesforce sr en cuauhtémoc, cdmx (¡Están contratando!)

FBS - Sr. Customer Care Director - CDMX
Capgemini —Ciudad de México, CDMX
- $1 por año
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
2d
Customer Success Manager, Cyber & Data Resilience
Kroll —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Trailhead Content Strategist, Product Enablement
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Liderazgo
- Permiso de maternidad y paternidad
Partner Executive - Mexico
SUSE Software Solutions Germany GmbH —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Linux
Solutions Marketing, Advisor
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Account Director
Energy Exemplar —Ciudad de México, CDMX
- Home Office (Desde casa)
- Disponibilidad para viajar hasta un 50 %
- Experiencia en ventas
- Salesforce
10d
Agentic AI Commerce Manager - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Sales Development Representative
Fresh Consulting —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Agentic AI Commerce Consultant - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
PLG Analytics Lead
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- SQL
8d
Manager, Communications & Executive Storytelling
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Gestión de redes sociales
- Salesforce
10d
Sales Account Executive - Metals and Mining
Aspen Technology —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Mantenimiento
Entrepreneur Experience - Analyst
Endeavor —Ciudad de México, CDMX
- Trabajo híbrido
- Salesforce
- Inglés
7d
Success Architect - Sales Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Sales Development Representative - API/CPaaS (NwPS)
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Hospital
- Salesforce
- Seguro de vida
Postulación rápida
2d
Business Development Representative, LATAM
Mirakl - AMER —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Salesforce
- Inglés
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Software Tester / QA Engineer – Mexico
International Talent Resources Inc. (ITR) —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
Customer Success Manager
Hootsuite —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Salesforce
Postulación rápida
8d
Marketing Cloud Success Architect
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- DevOps
- Permiso de maternidad y paternidad
Senior Manager, HR System Design
Royal Caribbean Group —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Salesforce
2d

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FBS - Sr. Customer Care Director - CDMX

Capgemini -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$1 por año
Hace 2 días

Beneficios

Vacaciones adicionales o permisos con goce de sueldo
Pensión de la empresa

Cualificaciones

Power BI
Administración de personal
Salesforce
Inglés
Microsoft Office
Administración del desempeño
Licenciatura
Mejora continua
Liderazgo

Descripción completa del empleo

This position is to be one of the leaders of the FBS Mexico’s CAS Contact Center, responsible for customer service delivery across Farmers Insurance's service brands, including Farmers, Bristol West and Foremost. The role is accountable for end-to-end contact center performance, including service delivery, workforce strategy, quality assurance, and data-driven operational decision making. It collaborates cross-functionally with Farmers CAS leadership and the FBS Operations Hub to meet brand-specific service level targets, customer experience goals, and performance standards. This role reports to the FBS Operations Hub Leader, with a dotted-line to the Head of Service and Head of Customer Experience.

Requirements

Ideal Candidate Profile:

The ideal candidate is passionate about operational excellence, service quality, and continuous improvement, with a strong background in managing large-scale contact center environments.

7-9 years of experience required in Customer Care / Contact Centers.
Team size: ~120 FTEs or more. Supervisors as direct reports.
Data-driven mindset with KPI and performance management expertise.
Strong people leadership and operational management experience.
Fluent English. Insurance experience is a plus, but not required

Key Responsibilities

Define and execute the CAS service delivery strategy, encompassing policy servicing, billing support, and customer care workflows that meet brand-specific service level and quality standards.
Lead end-to-end Contact Center operations, ensuring service excellence and operational efficiency.
Oversee performance through KPIs, SLAs, scorecards, and workforce planning, implementing best-in-class workforce management and quality assurance frameworks to meet service level goals.
Drive customer experience, quality, and continuous improvement, championing a customer-first culture centered on delivering exceptional, frictionless experiences.
Implement data-driven decision making, leveraging analytics to optimize performance and business outcomes.
Lead, coach, and develop teams to build a high-performance culture.
Support the scaling and continuous improvement of existing operations, including process refinement, cohort onboarding, and knowledge transfer.
Ensure effective resource planning, scalability, and readiness for growth, leading transformation, change management, and process optimization initiatives.

Technical & Business Skills

Microsoft Office (M365) - Intermediate

Power BI - Intermediate

CRM Analytics and reporting tools from contact center platforms

Experience with KPI analysis (AHT, SLA, FCR, NPS) and operational dashboards required

Project Management - Intermediate

Management Reporting - Intermediate

Salesforce - Plus

Exposure to advanced analytics tools - Plus

Customer center driven / Pristine service

Benefits

Benefits

Competitive compensation and benefits package:

Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development

Note: Benefits differ based on employee level.

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para salesforce sr en cuauhtémoc, cdmx

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