Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs
- Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures
- Contribute to development of new techniques, models, and plans within area of expertise
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
- Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of experience managing a team
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Gerente de Control Wealth Management & Captación
Objetivo y descripción del puesto:
Se requiere profesional con experiencia en gestión y explotación de grandes volúmenes de información, capaz de diseñar soluciones analíticas escalables y generar insights para la toma de decisiones estratégicas basadas en estadística aplicada.
Experiencia y conocimiento laboral
- Experiencia mínima de 3 años comprobable en el ámbito financiero en materia de Servicios de Inversiones y Captación.
- Conocimientos generales en el marco regulatorio aplicable a Inversiones y Productos de captación (Ley de Instituciones de Crédito), Servicios de Inversión (Disposiciones de Carácter General aplicables a Entidades Financieras)
- Manejo de bases con millones de registros (Indispensable)
- Extracción de data y generación de query´s
- Analítica avanzada (Volumen de Clientes)
- Muestreo probabilístico (Cuotas Estratificadas)
- Implementación y supervisión de procesos y controles.
- Auditoría, Procesos de Control, Control Interno.
- Conocimientos de MCA y ARCM
- Elaboración y consolidación de información a presentarse en los diversos comités y foros
- Políticas Corporativas, Regulación local y procedimientos de control interno.
Conocimiento (Deseable)
- Access
- SQL
- Python
- Exel Avanzado
- Power BI
- Teradata
- Data Lake
Nivel de estudios:
Habilidades y Competencias:
- Auto gestionable
- Proactivo
- Manejo de conflictos.
- Toma de decisiones.
- Adaptabilidad al cambio.
- Persuasivo.
- Habilidad para dar estructura a nuevos procesos.
- Organización
- Pensamiento estratégico.
- Perfil analítico, colaborador y enfocado a resolver problemas identificados en el negocio.
- Orientación a resultados (trabajo por objetivos).
- Excelente actitud.
- Comunicación efectiva (verbal y escrita).
- Trabajo en equipos multidisciplinarios.
- Habilidades de negociación
Responsabilidades:
- Liderar la gestión, explotación y análisis de grandes volúmenes de información provenientes de distintas fuentes, garantizando la integridad, calidad y confiabilidad de los datos utilizados por la organización.
- Desarrollar estrategias analíticas y modelos estadísticos que permitan identificar tendencias, riesgos, oportunidades e insights de valor para el negocio y para la atención de requerimientos.
- Diseñar y supervisar la generación de indicadores, dashboards y reportes ejecutivos, asegurando información oportuna, consistente y orientada a la toma de decisiones.
- Impulsar la automatización y optimización de procesos de datos, mediante herramientas de integración, transformación y explotación de información de alta volumetría.
- Garantizar el cumplimiento de las políticas de gobierno de datos, calidad de información, trazabilidad y requerimientos regulatorios aplicables a la institución.
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Operations - Core
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Operations Support
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
