12 publicaciones de empleo destacadas de front web en loreto cdmx (¡Están contratando!)

Technical Support Specialist
Crimson Education —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Doctorado
- Inglés
6d
Senior Software Development Engineer - Fullstack/React
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Azure
- DevOps
- JavaScript
- Seguro de vida
Salesforce Software Engineer - Integration Engineering SMTS
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Salesforce
Senior Software Engineer (Fullstack) - Mexico City
Snappr —Ciudad de México, CDMX
- $70,000 a $90,000 por año
- Tiempo completo
- Trabajo híbrido
- Informática
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Sr Solutions Architect Public Sector, Public Sector
Amazon Web Services Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- ERP systems
- Experiencia en bases de datos
- Desarrollo de software
4d
Lead Software Engineer - AI Code - Momentous
matteria —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Data Management and BI Associate Director, GOC
WPP Media —Ciudad de México, CDMX
- Azure
- Experiencia en bases de datos
- SQL
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
5d
Salesforce Commerce Cloud (SFCC) Specialist – AMS
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- JavaScript
- Gestión de venta al por menor
AEM Developer
Appnovation Technologies —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- Java
Postulación rápida
3d
Creative Technology Senior Associate (Dynamic Creative Developer)
PMG —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Ayuda o servicio de transporte
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Lead Full Stack Engineer (.Net, Vue/React) - Fully Remote
CoverGo —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Licenciatura
- JavaScript
Postulación rápida
AI Data Solution Engineer
ERM Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en bases de datos

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Technical Support Specialist

Crimson Education -
Ciudad de México, CDMX

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Información del empleo

Hace 6 días

Cualificaciones

Jira
Administración de personal
Doctorado
Gestión de incidentes
Slack
Inglés
SQL
JavaScript
SaaS
TypeScript
Python
Shell Scripting
Debugging

Descripción completa del empleo

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

Crimson is the only college admissions consultancy that brings together:

Former Ivy League and Top 20 admissions officers to rigorously review and refine applications
Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation
Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards
Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.

The Role

What are the main responsibilities for this role?

Investigate, triage, and resolve complex technical support tickets escalated from operational teams (Operations, Customer Support, Strategy & Tutoring).
Perform deep-dive troubleshooting across web, mobile, database records, and third-party integrations (e.g., Zoom, Google Workspace, Slack, Payment/Invoicing gateways).
Execute safe operational interventions (e.g., session feedback resets, duration adjustments, user permission fixes, data reconciliation) following standard operating procedures (SOPs).
Identify recurring failure patterns and automate manual admin workflows to reduce turnaround time.
Replicate bugs, gather detailed technical telemetry (logs, network requests, payload traces), and file high-quality bug reports for Core Tech engineers.
Participate in sprint triage meetings and advocate for bug fixes and UX improvements based on ticket volume trends.
Maintain and expand technical runbooks, internal troubleshooting guides, and self-serve documentation for frontline support and operational teams.
Assist in testing new product releases and validating critical bug fixes in staging and production environments.

What skills and experience are required?

2+ years of experience in technical support, application support, or systems operations within a SaaS, EdTech, or fast-growing digital platform environment.
Strong familiarity with modern AI tools, LLMs (e.g., ChatGPT, Claude, Cursor), prompt engineering, or AI-powered workflows; enthusiastic about leveraging AI to 10x support productivity.
Solid understanding of web architectures, REST APIs, JSON payloads, and browser developer tools (Network/Console inspection).
Proficiency in basic database queries (SQL) to trace and verify data records.
Familiarity with third-party SaaS integrations (e.g., Zoom APIs, Slack bots/apps, Google Workspace / SSO, Stripe/payment flows).
Experience with ticket tracking and incident management tools (e.g., Zendesk, Jira, Linear, Slack).
Strong problem-solving mindset: you love dissecting ambiguous issues, tracing root causes, and finding efficient solutions.
Excellent written and verbal communication skills in English, with the ability to clearly explain complex technical or AI behaviors to non-technical stakeholders.
High empathy, calm under pressure, and a strong sense of ownership over user satisfaction.

Nice to Have

Basic scripting/automation skills (e.g., Python, JavaScript/TypeScript, SQL, or shell scripts).
Hands-on experience debugging AI agent workflows, API integrations, or vector/RAG systems.
Experience working in remote, asynchronous, cross-timezone teams.
Background or strong passion for EdTech.

Why work for Crimson?

Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
$1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
Psychologist on staff
Insightful fireside chats and workshops to help support our high-performing and ambitious team
Radical Candor is a feedback approach we live by
We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.

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