Associate Client Executive Manager
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! The Associate Client Executive Manager leads their team of Associate Client Executives in the client management, retention and up-sell of online and solutions products through digital experiences and outbound telephone calls to existing law firm customers. The Manager will direct their team to achieve successful attainment of their renewal and up-sell goals on a monthly basis for the Small Law Firm channel.
About the Role
In this opportunity as a Associate Client Executive Manager you will:
- Maximize total revenue retention and growth by promoting the renewal and up-sell of industry leading online legal research products, print bundles and solutions through digital experiences and outbound calling efforts using a consultative and solutions based sales approach
- Recruit, coach and develop an effective team of Associate Client Executives capable of delivering renewal and up-sell quotas and driving key product sales.
- Direct team members on their pipeline management and forecasting.
- Work with Marketing on campaigns, incentives and promotions and ensure focus toward attainment of channel goals and objectives.
- Partner with Field Sales and Inside Sales Management to ensure alignment with renewal, sales and revenue objectives.
- Monitor performance through call monitoring, personal interaction, activity review and other measures to ensure customers are receiving prompt, courteous and efficient service.
- Collaborate and partner with sales support channels; Marketing, Field Sales, Inside Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals.
- Proactively identify and respond to issues in the department that affect teamwork and goal attainment. Provide innovative and creative solutions, in addition to leveraging peers, in the resolution process.
- Counsel and provide guidance to team members with employee relations situations and performance management concerns.
- Conduct annual performance and salary reviews for team members.
- Work with organizations throughout Thomson Reuters to ensure customer accounts are handled efficiently and accurately and customer issues are resolved in a timely manner.
- Maintain a working knowledge of company products, customer promotions and marketing efforts within the sales division.
- Builds rapport and relationships with internal and external customers through prompt, courteous, efficient, and professional service.
- Identifies gaps and other opportunities to improve renewal attainment capabilities.
- Adhere to ethical standards contained in the Thomson Reuters Code of Conduct while servicing customers and meeting department goals.
- Assumes other responsibilities as required or requested by Leadership.
About You
You’re a fit for the role if your background includes:
- B.S. in business or related area required; MBA or J.D. preferred.
- Proven record of successful sales performance a plus
- Ambitious self-starter with high energy and motivation
- Exceptional oral communication and relationship building skills
- Excellent organizational skills
- Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges
- Ability to adapt to change
- Computer proficiency in Microsoft office and technology aptitude for internal business systems
- 5 years experience with successful sales in Business to Business marketplace, preferably in the legal market
- Experience with training, managing, coaching and developing a consultative sales process oriented team strongly preferred
To apply, please upload your updated resume in English.
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
