20 publicaciones de empleo destacadas de data platform en aguascalientes, agu (¡Están contratando!)

Managing Service Delivery Manager
Capgemini —Aguascalientes, Ags.
- Administración de personal
- PMP
- Experiencia en ventas
14h
Diagnostic/Test/Validation Engineer (On-site, Toluca)
Capgemini —Aguascalientes, Ags.
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- Diagramas
- Experiencia en ventas
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Accounts Payable Expert
Capgemini Sogeti —Aguascalientes, Ags.
- Microsoft Excel
- Administración de personal
- Inglés
JS Developer (React.js & Next.js) - Remote in México
Capgemini Sogeti —Aguascalientes, Ags.
- Home Office (Desde casa)
- Licenciatura
- JavaScript
- Gestión de venta al por menor
7d
Java Developer
Capgemini Sogeti —Aguascalientes, Ags.
- Azure
- Java
- Experiencia en bases de datos
Sr SDET - Remote
Capgemini Sogeti —Aguascalientes, Ags.
- Home Office (Desde casa)
- Azure
- DevOps
- Inglés
System Test
Capgemini Sogeti —Aguascalientes, Ags.
- C++
- Python
11d
System Test Engineer - Remote in México
Capgemini —Aguascalientes, Ags.
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Python
PMO Planning
Capgemini —Aguascalientes, Ags.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Senior Test Automation Engineer
Capgemini —Aguascalientes, Ags.
- Azure
- DevOps
- Java
SDET Android
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Azure
- Administración de personal
10d
Java Developer
Capgemini —Aguascalientes, Ags.
- Azure
- Java
- Experiencia en bases de datos
Business Analyst
Capgemini —Aguascalientes, Ags.
- SQL
4d
Front End Architect
Capgemini —Aguascalientes, Ags.
- JavaScript
- HTML
MDM Developer
Capgemini —Aguascalientes, Ags.
- Azure
- SQL
SSIS Developer
Capgemini Sogeti —Aguascalientes, Ags.
Business Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- SQL
4d
OBT Deployment Analyst
Capgemini Sogeti —Aguascalientes, Ags.
- Bilingüe
- Administración de personal
- Inglés
OBT Deployment Analyst
Capgemini —Aguascalientes, Ags.
- Bilingüe
- Administración de personal
- Inglés
Metallurgy & Materials
Capgemini Sogeti —Aguascalientes, Ags.

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Managing Service Delivery Manager

Capgemini -
Aguascalientes, Ags.

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Información del empleo

Hace 14 horas

Cualificaciones

Certificación Six Sigma
Power BI
Administración de personal
PMP
Experiencia en ventas
Servicio al cliente
Herramientas de automatización
Mejora continua
Certificación Lean Six Sigma

Descripción completa del empleo

General Information

Service Delivery Manager - Order Management (D1 Grade)

Role Summary

We are seeking an experienced Service Delivery Manager – Order Management to lead end-to-end order management service delivery across the Order-to-Cash (O2C) process. The role is responsible for ensuring seamless order processing, customer service excellence, operational performance, stakeholder management, governance, team leadership, and continuous improvement initiatives. The position will drive service excellence while ensuring compliance, process standardization, and business value creation.

Key Responsibilities

Lead and develop a team of Customer Service Representatives to ensure timely, accurate, and compliant order-to-delivery execution across assigned markets.

Oversee daily service delivery operations, including order management, export documentation, invoicing accuracy, receivables monitoring and after-sales coordination.
Drive process excellence and operational efficiency by standardizing workflows, improving turnaround times, and resolving service bottlenecks in collaboration with Supply Chain, Sales, and Finance.
Ensure compliance with trade, export, and commercial regulations, including INCOTERMS, documentation standards, customs requirements, and internal audit controls.
Monitor KPIs and SLAs (order accuracy, delivery performance, stock discrepancies, customer satisfaction, overdue receivables) and implement corrective actions when needed.
Manage escalations and key customer interactions, ensuring timely resolution of issues related to orders, deliveries, stock availability, and billing.
Drive continuous improvement initiatives, identifying risks, proposing innovative solutions and supporting digitalization or automation projects within Customer Service.

Your profile

Significant experience in Customer Service, Order Management or Supply Chain operations, including operations coordination responsibilities.
Strong understanding of export processes, commercial documentation and basic accounting / receivable management concepts.
Proven leadership and people-management ability, with a track record of coaching teams and improving performance.
Analytical and problem-solving mindset, with experience using KPIs, dashboards or data insights to optimize service quality.
Excellent communication and cross-functional collaboration skills, able to work effectively with Sales, Finance, Logistics, and external partners.
Ability to adapt to change, implement improvements, and drive operational excellence in a dynamic, customer-focused environment.

Preferred Skills

Experience in Global Business Services (GBS) or Shared Services environments.
Certification in Lean, Six Sigma, PMP, or related operational excellence methodologies.
Exposure to automation tools, workflow solutions, AI, and digital transformation initiatives.
Experience in business process transitions and transformations.
Knowledge of customer contractual requirements, order governance, and compliance frameworks.
Advanced reporting and analytics experience using Power BI or similar BI platforms.

Key Competencies

Leadership and people management
Strategic thinking and decision-making
Stakeholder and relationship management
Governance and risk management
Business and financial acumen
Continuous improvement mindset

Success Measures

Achievement of SLA/KPI targets and service excellence
Improved customer satisfaction and stakeholder engagement
Strong team performance, engagement, and retention
Successful delivery of transformation and automation programs
Strong governance, compliance, and audit outcomes
Measurable business value creation and operational efficiency improvements

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data platform empleos en aguascalientes, agu

Managing Service Delivery Manager

Diagnostic/Test/Validation Engineer (On-site, Toluca)

Accounts Payable Expert

JS Developer (React.js & Next.js) - Remote in México

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System Test Engineer - Remote in México

PMO Planning

Senior Test Automation Engineer

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Business Analyst

Front End Architect

MDM Developer

SSIS Developer

Business Analyst

OBT Deployment Analyst

OBT Deployment Analyst

Metallurgy & Materials

Quiero recibir la alerta de empleo más reciente para data platform en aguascalientes, agu

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