20 publicaciones de empleo destacadas de principal technical program manager, engineering enablement en cuauhtémoc, dif (¡Están contratando!)

Manager, Restaurant Tech Support
Restaurant365 —Ciudad de México, CDMX
- $56,666 a $89,166 por mes
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Inglés
- Mejora continua
- Seguro dental
- Seguro de la vista
Postulación rápida
4d
Global Field Activation Lead, Google Cloud
Google —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Inglés
4d
GenBI Engineer
Kohler —Ciudad de México, CDMX
- SQL
- Experiencia en manufactura
- Python
Staff Consulting Architect - Unified Storage & Data Infrastructure
Nutanix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
3d
Country Manager (Mexico)
Niva —Ciudad de México, CDMX
- $125,000 a $175,000 por año
- Tiempo completo
- Inglés
- Contratos
Software Engineer (Platform & Cloud Enablement), Remote, LATAM
ITX Corp —Ciudad de México, CDMX
- $4,200 a $7,900 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- DevOps
- Negociación
Postulación rápida
Strategy & Consulting - Global Network - Industry X - Digital Manufacturing P&O (SAP Analyst/Consultant/Manager)
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
Senior Analyst, Value Creation & AI Transformation
QAD, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
Cybersecurity Technical Trainer
Thales —Federal, CDMX
- Tiempo completo
- Inglés
Sourcing Specialist, Senior (HR, Real Estate & Facilities, and Logistics)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Doctorado
- Análisis de datos
- Maestría
Senior Software Engineer
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Desarrollo de software
Pre-Sales Engineer - LATAM - Lark
ByteDance —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- Disponible para viajar
Customer Success Manager - Core/Data Cloud
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Senior Enterprise Account Executive, Growth
MongoDB —Ciudad de México, CDMX
- Azure
- Salesforce
- Experiencia en bases de datos
- Permiso de maternidad y paternidad
2d
Competitive Intelligence Analyst
Teradata —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Licenciatura
Postulación rápida
Customer Engineer, Google Workspace and Gemini Enterprise
Google —Ciudad de México, CDMX
- Administración de personal
- Informática
- Disponibilidad para viajar hasta un 50 %
4d
Staff Consulting Architect - NDB
Nutanix —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Oracle
- Administración de personal
3d
Senior Expert IT Solution Architect
Nestlé —Granada, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
5d
Customer Success Engineer - Mexico City - Hybrid
Gigamon —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- Licenciatura
Murex DevOps
Luxoft —Ciudad de México, CDMX
- Azure
- Oracle
- Administración de personal

Quiero recibir la alerta de empleo más reciente para principal technical program manager, engineering enablement en cuauhtémoc, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

principal technical program manager, engineering enablement jobs near cuauhtémoc, dif

Empleos de Network Engineer en Monterrey, N. L.

Empleos de Analytics Engineer en Ciudad De México

Empleos de Data Engineer Jr en Ciudad De México

Empleos de Support Engineer en Ciudad De México

Empleos de Infrastructure Engineer en Ciudad De México

Empleos de Data Engineer en Monterrey, N. L.

Empleos de Solutions Engineer en Ciudad De México

Empleos de Senior Software Engineer en Monterrey, N. L.

Empleos de Engineer en Ciudad De México

Empleos de Senior Software Engineer en Querétaro, QRO.

Empleos de Senior Software Engineer en Guadalajara, JAL.

Empleos de Field Technical Manager en Ciudad De México

Empleos de Graveyard Shift, Part Time en Desde Casa

Empleos de Shift Leader en Querétaro, QRO.

Empleos de Shift Leader en Iztapalapa, CDMX

Empleos de Shift Leader en Ciudad Juárez, Chih.

Empleos de Team Leader Mercado Libre en Tlalnepantla, Méx.

Empleos de Tráfico Logística, Transporte Second Shift en Xalapa, VER.

Empleos de Shift Leader en Juárez, CDMX

Empleos de Sales Engineer en Chihuahua

Manager, Restaurant Tech Support

Restaurant365 -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
$56,666 a $89,166 por mes
Hace 4 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Jira
FTP
SFTP
Microsoft Excel
Inglés
Mejora continua
Capacitación
B2B
Atención al cliente
SaaS
Liderazgo

Descripción completa del empleo

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

We're looking for a Product Support Manager to lead one of our Mexico-based support teams. This isn't a role for someone who wants to manage from a distance you'll be close to the work, close to your team, and close to the customer. You'll own day-to-day operations, coach your agents and team leads, drive performance through data, and partner cross-functionally with Product, Engineering, and Customer Success to continuously improve how we serve our customers.

If you're energized by building high-performing teams, thrive in a fast-moving SaaS environment, and know how to balance operational discipline with genuine people leadership this role is for you.

What You'll Own:

Team Leadership & Development

Lead, coach, and develop a team of Support Specialists and Team Leads through consistent 1:1s, structured performance feedback, and clear growth plans.

Drive accountability and engagement aligned to support KPIs, service standards, and R365's organizational goals.

Facilitate team meetings, stand-ups, and retrospectives that keep the team aligned, informed, and improving.

Partner with Training and Enablement to ensure agents are onboarded effectively and continuously upskilled as the product evolves.

Communicate team performance, priorities, and risk areas clearly and consistently to leadership.

Support Operations & Escalation Management

Own the day-to-day: queue management, backlog health, staffing coverage, and SLA adherence across your team.

Serve as the primary escalation point for complex or sensitive customer issues you step in when it matters most.

Partner with Product and Engineering to triage, prioritize, and resolve systemic issues that impact multiple customers.

Monitor trends in support volume and escalations to proactively identify risks and gaps before they become bigger problems.

Ensure your team consistently uses the right tools, workflows, and documentation to deliver quality and efficiency at scale.

Customer & Product Alignment

Develop a deep understanding of what drives support demand ticket analysis, customer feedback, and product usage patterns.

Advocate for the customer in cross-functional conversations, translating support trends into actionable input for Product and Engineering.

Translate product roadmap changes and releases into clear support readiness plans: training, process updates, documentation.

Partner with Customer Success to ensure continuity in the customer experience, especially during escalations or product transitions.

Data, Performance & Continuous Improvement

Own the integrity and accuracy of your team's data across support systems, dashboards, and reporting tools.

Analyze key metrics CSAT, backlog, SLA attainment, resolution time, volume trends and turn insights into clear action.

Identify and implement process improvements that reduce ticket volume, improve first-contact resolution, and make your team more efficient.

Build a culture of continuous improvement where knowledge sharing, documentation, and peer learning are the norm.

Share what's working with peers and leadership so successful approaches can be standardized across teams.

What We're Looking For:

Required

3+ years in customer support or customer facing operations, including 1–2+ years in a people leadership or team lead role, SaaS, B2B, or technical support preferred.

Proven track record managing high-volume support queues while maintaining SLA and quality standards.

Real experience coaching and developing people: setting expectations, delivering feedback, managing performance conversations.

Strong analytical thinking, comfortable interpreting support metrics and translating data into action plans.

Excellent written and verbal communication skills in English; ability to simplify complex topics for both customers and internal stakeholders.

Comfortable operating across multiple systems and tools: ticketing platforms (e.g., Freshdesk, Zendesk), reporting dashboards, collaboration tools, and Excel/Sheets.

Calm, solution oriented, and empathetic under pressure, especially when handling escalations and difficult customer situations.

Strong cross-functional collaboration skills, you know how to work effectively with Product, Engineering, CS, Training, and Operations.

Basic understanding of how web applications and APIs work:

HTTP methods (GET, POST, PUT, DELETE)

Common status codes (2xx, 4xx, 5xx)

Headers, query parameters, request/response bodies

Familiarity with file transfer concepts:

FTP/SFTP basics

Directory structures and file naming conventions

Verifying file presence, timestamps, and file sizes

Comfort reading logs and interpreting data:

Reading timestamps and severity levels (INFO/WARN/ERROR)

Locating relevant log entries for a specific transaction, store, or time window

Recognizing common error patterns: auth failures, timeouts, invalid data, parsing errors

For technical or development-focused tracks:

Familiarity with defect tracking and scenario testing (e.g., Jira, QA workflows)

Comfort with basic programming logic and complex troubleshooting scenarios

Compensation:

Compensation for this position is $680,000 - $1,070,000 MXN annually ($56,666 - $89,166 monthly), depending on experience.

We also offer a comprehensive benefits package designed to support your health, well-being, and work-life balance.
Benefit options include:

Law Benefits
Major Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Meal Vouchers
30-day Christmas bonus
Saving Fund
Monthly Internet & Electricity Stipend
And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. Following the completion of training, employees will be assigned a work schedule based on operational needs. Required onsite days will align with that assigned schedule, ensuring appropriate team coverage while supporting collaboration, partnership, and business effectiveness.

Note:

Only resumes submitted in English will be considered!

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Postulación rápida

Refina tu búsqueda

principal technical program manager, engineering enablement empleos en cuauhtémoc, dif

Manager, Restaurant Tech Support

Global Field Activation Lead, Google Cloud

GenBI Engineer

Staff Consulting Architect - Unified Storage & Data Infrastructure

Country Manager (Mexico)

Software Engineer (Platform & Cloud Enablement), Remote, LATAM

Strategy & Consulting - Global Network - Industry X - Digital Manufacturing P&O (SAP Analyst/Consultant/Manager)

Senior Analyst, Value Creation & AI Transformation

Cybersecurity Technical Trainer

Sourcing Specialist, Senior (HR, Real Estate & Facilities, and Logistics)

Senior Software Engineer

Pre-Sales Engineer - LATAM - Lark

Customer Success Manager - Core/Data Cloud

Senior Enterprise Account Executive, Growth

Competitive Intelligence Analyst

Customer Engineer, Google Workspace and Gemini Enterprise

Staff Consulting Architect - NDB

Senior Expert IT Solution Architect

Customer Success Engineer - Mexico City - Hybrid

Murex DevOps

Quiero recibir la alerta de empleo más reciente para principal technical program manager, engineering enablement en cuauhtémoc, dif

Related Searches

Explorar empleos en más ubicaciones

What You'll Own:

What We're Looking For:

Compensation:

Note:

Only resumes submitted in English will be considered!

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado