20 publicaciones de empleo destacadas de service team lead en querétaro, que (¡Están contratando!)

Customer Service Representative
Watlow —Querétaro, Qro.
- Microsoft Excel
- Servicio al cliente
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
17h
Site Procurement Manager - Querétaro, MX
Microsoft —Querétaro, Qro.
- Tiempo completo
- Inglés
- Maestría
- Licenciatura
3d
Key Accounts Customer Care Associate II
ADI Global Distribution —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Inglés
- Capacitación
3d
Oracle Procurement Cloud Functional Consultant Redwood Migration Lead «Senior» Remote-Home Office
Information Technologies Consultant Home S.A. de C.V. —Querétaro, Qro.
- Home Office (Desde casa)
- Oracle
- Inglés
- Experiencia en manufactura
Commercial Project Manager
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
11d
Creative Copywriter
REGEX SEO —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Plomería
- HVAC
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Credit Analyst
Watlow —Querétaro, Qro.
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Seguro dental
- Seguro de la vista
Postulación rápida
11d
Indirect Purchasing Buyer
Autoliv Mexico —Centro, Qro.
- ERP systems
- Mantenimiento
- Inglés
10d
Welding Quality Engineer
Flex-N-Gate —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Experiencia en bases de datos
Postulación rápida
IT Project Lead (infrastructure)
Eaton —Querétaro, Qro.
- Administración de personal
- PMP
- Licenciatura
Business Development Analyst
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios
- Seguro de vida
Postulación rápida
Commerce Delivery Manager
Orium —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Mejora continua
Postulación rápida
Strategic Content Writer (SEO,PPC & UX)
REGEX SEO —Querétaro, Qro.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Manager, Engineering
Petco —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Informática
- PMP
- Vacaciones adicionales o permisos con goce de sueldo
Digital Marketing Manager
Redwood Logistics —Centro, Qro.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mercadotecnia
- Inglés
- Seguro de vida
Postulación rápida
3d
Web Content Specialist
Eaton —Querétaro, Qro.
- Administración de personal
- Mercadotecnia
- Inglés
Invoice to Cash Senior Manager
Kellanova —San Antonio de la Punta, Qro.
- Inglés
- Licenciatura
LM007: Service Agent II
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Inglés
- Bachillerato
Azure Data Engineer
Infosys —Querétaro, Qro.
- Azure
- Informática
- Inglés
Postulación rápida
Smart Factory Leader (IoT / Automation Engineer)
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- ERP systems
- Inglés
- Microsoft Office
5d

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Customer Service Representative

Watlow -
Querétaro, Qro.

Postulación rápida

Información del empleo

Hace 17 horas

Beneficios

Seguro dental
Seguro de la vista

Cualificaciones

Microsoft Excel
Servicio al cliente
ERP systems
Microsoft Office
Licenciatura
B2B
Experiencia en manufactura
Administración de pedidos

Descripción completa del empleo

Why work at Watlow?
Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.

Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.

At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.

Position Summary
The Customer Service Representative is responsible for delivering exceptional service to customers by accurately entering and managing orders, tracking shipments, processing credits and RMAs, and resolving issues throughout the order to delivery cycle. This role requires strong attention to detail, effective communication, and the ability to work cross functionally to ensure customer needs are met with accuracy and urgency. The representative also supports quoting activities, utilizes customer portals, and contributes to process improvements that enhance the overall customer experience.

Responsabilities.

Manage the full customer order lifecycle, including order entry, validation, updates, and maintenance within ERP systems.
Serve as the primary customer contact for order status, product availability, pricing, delivery schedules, and account-related inquiries.
Ensure order accuracy by reviewing purchase orders, pricing, configurations, and delivery requirements.
Coordinate with Planning, Production, Shipping, and Supply Chain teams to support on-time order fulfillment and shipment tracking.
Investigate and resolve customer issues related to orders, pricing, product concerns, delays, invoicing, and returns.
Manage Return Material Authorizations (RMAs) and customer credit processes in compliance with company policies.
Prepare and maintain customer quotes, Letters of Authorization (LOAs), and other required documentation.
Utilize customer portals and internal systems to update orders, provide shipment information, and maintain accurate records.
Collaborate cross-functionally with Sales, Operations, Quality, Engineering, and other departments to address customer needs.
Identify process improvement opportunities to enhance operational efficiency, service quality, and customer satisfaction.

Skills & Qualifications

Strong attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Customer focused mindset with professionalism and patience.
Ability to multitask, prioritize, and manage time effectively in a fast paced environment.
Proficiency with Microsoft Office applications, especially Excel.
Experience with ERP or CRM systems preferred.
Strong problem solving and critical thinking abilities.
Ability to work independently and collaboratively.

Education & Experience

College degree required.
1–3 years of experience in customer service, preferably in an industrial or B2B environment.
Experience with order entry and transactional accuracy strongly preferred.

Benefits: The Watlow Total Compensation Plan
Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:

Salary paid bi-weekly
Major and minor medical insurance
Dental insurance
Vision insurance
Savings fund (13%)
Grocery vouchers (10%)
Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)
Vacation bonus (50%)
End of year bonus: 27 days
Legal benefits

Postulación rápida

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service team lead empleos en querétaro, que

Customer Service Representative

Site Procurement Manager - Querétaro, MX

Key Accounts Customer Care Associate II

Oracle Procurement Cloud Functional Consultant Redwood Migration Lead «Senior» Remote-Home Office

Commercial Project Manager

Creative Copywriter

Credit Analyst

Indirect Purchasing Buyer

Welding Quality Engineer

IT Project Lead (infrastructure)

Business Development Analyst

Commerce Delivery Manager

Strategic Content Writer (SEO,PPC & UX)

Manager, Engineering

Digital Marketing Manager

Web Content Specialist

Invoice to Cash Senior Manager

LM007: Service Agent II

Azure Data Engineer

Smart Factory Leader (IoT / Automation Engineer)

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