20 publicaciones de empleo destacadas de support associate en circunvalación américas, jal (¡Están contratando!)

Customer Service Support Representative
Siemens —Zapopan, Jal.
- Tiempo completo
- Trabajo híbrido
- Servicio al cliente
- Salesforce
- Inglés
Assistant, Grain Merchandising
CHS Inc —Guadalajara, Jal.
- Bilingüe
- Microsoft Word
- Microsoft Excel
13d
Shift Manager, Amazon Logistics
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Program Manager Associate Sr
Plexus —Guadalajara, Jal.
- Licenciatura
Supervisor de procesos
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
SAP Product Master Data (D2M)
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Maestría
- Desarrollo de software
- Programa de referidos
Postulación rápida
Staff Consulting Architect - NKP
Nutanix —Guadalajara, Jal.
- Tiempo completo
- Azure
- Informática
- Inglés
12h
Test Technician-2
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Sin título de educación superior
- Experiencia en manufactura
14d
Governance, Risk and Compliance Specialist
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Sin disponibilidad para viajar
Senior DevOps Engineer
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- DevOps
- Inglés
- Programa de referidos
Postulación rápida
Associate Operations Supervisor
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Licenciatura
- Sin título de educación superior
SAP Consultant S2P (MM)
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Desarrollo de software
- Programa de referidos
Postulación rápida
Production Planning Supervisor
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Experiencia en control de inventarios
- Seguro de vida
Associate Manager, Field Marketing New Hotel Openings
InterContinental Hotels Group —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Análisis de datos
7d
Second Shift Mexico Account Associate
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Licenciatura
- Seguro de la vista
- Programa de referidos
Postulación rápida
9d
Adv. Verification and Validation Engineer - Computer Enhanced
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Informática
- Inglés
- Programa de referidos
Postulación rápida
SAP Consultant I2D
Bosch Group —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
- Programa de referidos
Postulación rápida
14d
Planner Scheduler
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- ERP systems
8d
ETL Developer
ASSA ABLOY —Guadalajara, Jal.
- Incluye fines de semana
- Azure
- Informática
- ERP systems
Auxiliar de cocina
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Bachillerato

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Customer Service Support Representative

Siemens -
Zapopan, Jal.

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Información del empleo

Tiempo completo

Cualificaciones

SAP CRM
Servicio al cliente
Salesforce
Inglés
Microsoft Office
Atención al cliente
Habilidades de comunicación

Descripción completa del empleo

Change the future with us!

Are you passionate about delivering exceptional service and solving challenges with creativity? At Siemens, we are looking for dedicated and talented professionals who not only address the evolving needs of our customers but also collaborate with curious minds to reinvent the future of work. If you embrace change and seek to make a difference, we invite you to join our team! Together, we will focus on what truly matters: improving lives with new ideas and the latest technology worldwide.

About the Role: Customer Service Representative

As a Customer Service Representative, you will be a key player in our customers' experience. Your mission will be to ensure superior interaction in every contact, using your skills to effectively solve problems and build lasting relationships.

Your Main Responsibilities Will Include:

Exceptional Customer Experience:
- Provide first-class customer service via phone, email, and online chat.
- Offer long-term solutions to our customers, utilizing creative problem-solving and collaborating across various functions within Siemens.
- Manage and respond promptly and professionally to inquiries received in Salesforce inboxes and queues.
- Monitor and support real-time online chat requests.

Operations Management and Support:
- Execute daily SAP transactions, including orders, returns, credits, debits, and quotes, with accuracy and speed, meeting established KPIs.
- Prioritize the daily workload of internal and external customer inquiries, recognizing urgency and acting accordingly, in constant collaboration with the Sales organization.
- Manage urgent orders and back-order reports.
- Provide user support on Siemens' online catalog and ordering platform.
- Monitor and expedite orders.
- Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection, and timely order status resolution.

Problem Solving and Continuous Improvement:
- Support the personalized service model by building strong relationships with assigned zones, territory managers, and the customer base.
- Research issues and questions using available information and resources, and collaborate cross-functionally for process improvement and problem resolution.
- Identify, redirect, and/or escalate problems to appropriate resources according to customer support procedures.
- Log all cases (calls, emails, chats) in detail and precisely using the CRM tool, including customer contact information, support provided, product details, and resolution.
- Support ad-hoc customer support-related tasks not explicitly listed.

What We Are Looking For In You:

Education and Experience:
- Associate's degree in a related discipline (preferred).
- 2+ years of practical Customer Support experience.
Technical Skills:
- Strong experience with SAP
- Strong experience with Salesforce (highly desirable).
- Working knowledge of Microsoft Office.
Interpersonal and Communication Skills:
- Strong verbal and written communication skills; fluent English required (verbal and written).
- Team-centric and customer-centric attitude.
- Demonstrated ability to address customer inquiries/escalations.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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support associate empleos en circunvalación américas, jal

Customer Service Support Representative

Assistant, Grain Merchandising

Shift Manager, Amazon Logistics

Program Manager Associate Sr

Supervisor de procesos

SAP Product Master Data (D2M)

Staff Consulting Architect - NKP

Test Technician-2

Governance, Risk and Compliance Specialist

Senior DevOps Engineer

Associate Operations Supervisor

SAP Consultant S2P (MM)

Production Planning Supervisor

Associate Manager, Field Marketing New Hotel Openings

Second Shift Mexico Account Associate

Adv. Verification and Validation Engineer - Computer Enhanced

SAP Consultant I2D

Planner Scheduler

ETL Developer

Auxiliar de cocina

Quiero recibir la alerta de empleo más reciente para support associate en circunvalación américas, jal

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