20 publicaciones de empleo destacadas de it support en colonia polanco, dif (¡Están contratando!)

Junior Incident, Request & Knowledge Manager
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Inglés
Technical Support Representative
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Sin título de educación superior
Postulación rápida
Remote Sales Representative - Residential Cleaning (Afternoon & Weekend Shift | Mexico)
L & A Cleaning —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
Postulación rápida
SAP MM & CPI Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- $10,000 a $12,500 por año
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
Sr. IT Operations Technician
Crunchyroll, LLC —Ciudad de México, CDMX
- Disponible para viajar
- Presencial
Technical Support/ Mac and Windows «Advisor» Hybrid
Information Technologies Consultant Home S.A. de C.V. —Ciudad de México, CDMX
- Inglés
AMS Functional Consultant – SAP MM / SAP FI / SAP SD
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Major Incident Analyst
Maersk —Colonia Lomas de Chapultepec, CDMX
- Incluye fines de semana
- Azure
- Administración de personal
- DevOps
- Permiso de maternidad y paternidad
Specialist, Contact Center (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
Senior Customer Support Consultant
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Java
Technical Support Specialist
Motive —Ciudad de México, CDMX
- Administración de personal
- Salesforce
- Inglés
SAP PI‑PO / CAR Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- SQL
Senior Support Engineer
DiDi Global —Cuauhtémoc, CDMX
- Informática
- Inglés
- Java
2d
Technical Support Analyst
Infor —Ciudad de México, CDMX
- ERP systems
- Experiencia en bases de datos
- SQL
Gestor de Problemas
DXC Technology —Ciudad de México, CDMX
- Tiempo completo
- Español
- Inglés
- Mejora continua
Senior Technical Account Manager
Trustonic —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
Collaboration Engineer
Sonepar México —Ciudad de México, CDMX
- $30,000 a $40,000 por mes
- Tiempo completo
- Inglés
- Seguro de vida
- Programa de referidos
Postulación rápida
(Senior) Solution Consultant - NAIC reporting
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
SAP HCM Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés

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Junior Incident, Request & Knowledge Manager

Kyndryl -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Administración de personal
Gestión de incidentes
Gestión de servicios de TI
Mantenimiento
Inglés
Licenciatura
Mejora continua
ServiceNow
Tecnologías de la información

Descripción completa del empleo

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As an Incident Request & Knowledge Manager at Kyndryl, you’ll be responsible for the operational governance and coordination of Incident Management, Major Incident Management, Request Management, and Knowledge Management practices. In this role, you ensure consistent handling of service disruptions and service requests while enabling effective knowledge reuse to improve resolution speed, service quality, and user experience.

You act as a key coordination point between Service Desk teams and technical support groups, ensuring structured escalation, effective communication, and timely service restoration during standard and major incidents. Your work directly contributes to operational stability, service reliability, and continuous improvement across IT service operations.

Key Responsibilities

Coordinate Incident, Major Incident, Request, and Knowledge Management operations to ensure consistent and effective service handling.
Act as the central coordination point during major incidents, ensuring structured escalation, communication, and timely service restoration.
Oversee incident resolution flow and request fulfillment, validating prioritization, SLA adherence, and closure quality.
Promote creation, maintenance, and reuse of knowledge articles to improve resolution speed and reduce recurring incidents.
Analyze operational trends and risks to drive service improvements, prevention actions, and better user experience.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career. Whether you want to broaden your experience across service management practices or deepen your expertise in operational governance, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. Equally important, you demonstrate a growth mindset, strong service orientation, and the ability to operate effectively in high‑pressure environments while maintaining focus on quality and continuous improvement.

Required Skills and Experience

3+ years of experience in IT operations or IT Service Management roles.
Intermediate knowledge of ITIL® 4 practices, including: Incident Management, Major Incident Management, Request Management, Knowledge Management
Experience coordinating or supporting Incident and Major Incident processes.
Experience working with ITSM tools (ServiceNow preferred) at an operational or governance level, including Incident, Request, Knowledge, and Service Catalog modules.
Experience interacting with Service Desk operations and support teams.
Ability to monitor incident resolution flow and manage escalations effectively.
Ability to work under pressure during major incidents and crisis situations.
Strong analytical mindset focused on prevention, learning, and continuous improvement.
Intermediate to advanced English proficiency, required for technical documentation, global communication, and incident reporting.

Preferred Skills and Experience

Bachelor’s degree in Information Technology, Systems, or a related field, or equivalent practical experience.
ITIL® 4 Foundation certification.
Experience using dashboards, reporting tools, and trend analysis to support operational improvements.
Experience supporting knowledge bases and self‑service portals.
Familiarity with major incident calls and collaboration tools (e.g., Microsoft Teams, Zoom).
Experience supporting or coordinating Service Desk operations in a global environment.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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Quiero recibir la alerta de empleo más reciente para it support en colonia polanco, dif

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